Telehealth Virtual Assistant
Telehealth Virtual Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
PHP 35000 - 35000
1 Vacancy
Job Description
This is a remote position.
An exciting opportunity to work with a dynamic Australian healthcare business as a proactive detail-oriented and highly organised Virtual Assistant (VA). This role supports the Managing Director and senior Virtual Assistants in delivering seamless administrative operations for a telehealth medical clinic.
The successful candidate will have strong communication skills be tech-savvy and demonstrate initiative in carrying out tasks related to client coordination data entry and workflow management. You will have a solid grasp of handling sensitive information multitasking in a fast-paced environment and ensuring accuracy across documentation.
You will be responsible for the following:
Telehealth Junior VA Tasks
- Check new patient medical file form completed with all info ready for phone consult
- Call text email patient to email missing info from form MEDICARE IHI validated
- Access to or application for my health record
- Screenshot add to file
- Check for any risks listed on the form
- Add a note about risk in the electronic medical file using autofill automated messages
- Add extra limited info if needed
- Add a reminder to the diary with info noted for the senior VA to manage eg an ineligible refund
- Reply to Gmail using template messages
- Reply to a specific message eg what date is the next new telehealth consult
- Explain how to pay and book online website for consults
- Explain how to use the patient portal upload scripts or email to the pharmacy app phone etc
- Explain how to find 400 pharmacies call to order collect or ship medicines
- Organise managing director phone dinner meetings via email
- Call text email patients who do not answer the call for a phone appointment check the number is correct note in the diary ready or DNA add a note if DNA uses autofill
Administration & Support
- Act as a central point of contact for communications to the Managing Director
- Manage calendars emails calls diary notes and virtual appointments
- Prepare and process documentation proposals contracts and reports using templates
- Perform CRM management database collection data entry and sales pipeline updates
- Update client file notes contracts terms and email communications
- Draft legal and compliance documents and general correspondence from templates
- Support basic bookkeeping and financial admin where required
- Maintain up-to-date records in client file management systems
- Perform general administrative duties as needed
Requirements
- Degree qualified ()
- Minimum of 2 years of relevant experience
- A receptionist or Medical Receptionist background is highly desirable
- Excellent communication skills both verbal and written
- Proactive results-driven and efficient
- Highly organised and process-oriented
- Experience in data entry document creation and general admin within a related industry ()
- Microsoft Office (Word Excel and PowerPoint)
- Microsoft Office (Word Excel and PowerPoint)
- Experience in using various software including:
- CRM Softphone HubSpot
- CRM Softphone HubSpot
- Strong task and time management skills
- Excellent customer service skills
- Great attention to detail
While this is a work-from-home position it is important to note that this is a full-time role not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.
This role requires:
Discipline and commitment to set working hours (strict shift times not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a long-term full-time job not a side gig or freelance task
Payroll is processed bi-monthly.
We re looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If you re seeking stability and a team that appreciates reliability we d love to hear from you
Benefits
- 10 days annual leave credits
- 5 days of sick leave
- Minimum of 2 years of experience as an Executive Assistant - With Social Media management and graphic design experience is highly desirable - Excellent attention to detail - Highly organised and process-oriented - Proactive, results-driven, and efficient. - Excellent communication skills, both verbal and written - Experience in various software including; Microsoft 365 (Word, Excel, and Outlook) CRM, OneDrive, SharePoint
Employment Type
Full Time
