Care Manager Assistant

The Care Management Assistant supports CDNY Care Management services by the model of care and regulatory requirements of the applicable program or line of business.

The Care Management Assistant provides support to care management teams by completing non-billable tasks and duties assigned by their designated regional supervisor. The Care Management Assistant performs functions that assist Care Managers in coordinating and implementing the person-centered planning process.

At Care Design NY (CDNY) we share in a unified organizational culture and the work we do is in furtherance of our collective ability to achieve our shared organizational purpose vision mission and values as stated below:

Purpose - Connecting people to their chosen supports to live a healthy and meaningful life.

Vision We envision a world that is accepting inclusive and promotes positive health for all individuals with intellectual and/or developmental Disabilities (I/DD).

Mission Our mission is twofold: to provide compassionate person-centered care planning that incorporates a holistic approach to health and wellness and to advocate for a world that is inclusive of people with disabilities.

Values -

• Committed - We are committed to developing successful employees across the organization enabling members and their families to receive high-quality support.
• Compassionate - We are committed to fostering open honest relationships through collaboration active listening and genuine empathy for others.
• Connected - We are connected through a sense of belonging that enriches the work environment and shapes a positive experience for members and families.

The Care Management Assistant supports CDNY Care Management services by the model of care and regulatory requirements of the applicable program or line of business.

The Care Management Assistant provides support to care management teams by completing non-billable tasks and duties assigned by their designated regional supervisor. The Care Management Assistant performs functions that assist Care Managers in coordinating and implementing the person-centered planning process.

At Care Design NY (CDNY) we share in a unified organizational culture and the work we do is in furtherance of our collective ability to achieve our shared organizational purpose vision mission and values as stated below:

Purpose - Connecting people to their chosen supports to live a healthy and meaningful life.

Vision We envision a world that is accepting inclusive and promotes positive health for all individuals with intellectual and/or developmental Disabilities (I/DD).

Mission Our mission is twofold: to provide compassionate person-centered care planning that incorporates a holistic approach to health and wellness and to advocate for a world that is inclusive of people with disabilities.

Values -

• Committed - We are committed to developing successful employees across the organization enabling members and their families to receive high-quality support.
• Compassionate - We are committed to fostering open honest relationships through collaboration active listening and genuine empathy for others.
• Connected - We are connected through a sense of belonging that enriches the work environment and shapes a positive experience for members and families.

• Responsible for assigned tasks that assist a group of Care Managers in supporting members and families. Tasks may include but are not limited to the following:
  • Assisting in obtaining documents needed for person-centered planning and core Care Management responsibilities (i.e. medical records Staff Action plans documents required for waiver applications)
  • Contacting providers to assist Care Managers with service linkages/referrals (i.e. calling providers for waiver service openings; helping facilitate the completion of referral packets)

Duties and Responsibilities

• Attend regional rounds consistently: Present at regional rounds to assist Care Management with the most complex
• Assisting Regional Care Management Teams in achieving performance metrics through regional tracking systems.
• Assist with coordinating scheduling meetings with the assigned Care Manager Member/Family and members of the IDT.
• Assist in gathering necessary documents that ensure a complete and comprehensive record. Engage with members/family service providers and members of the IDT to obtain and upload documents into the members record for the assigned Care Managers review and action.
• Participate in the CAS assessment with the assigned Care Manager as
• Attend the Care Manager review of CAS assessments as
• Attend LP meetings with the Care
• Review documentation and upload it to preventative care with the directors
• Participate in the completion of DDP2s with the assigned Care Manager.
• Prepare biopsychosocial assessments as

Additional requirements:

• Ensure that all assigned duties are completed on
• Ensure confidentiality and adhere to HIPAA
• Navigate Microsoft Office applications including Outlook Word Excel and
• Report abuse or neglect immediately when observed or
• Meet all training requirements on
• Other duties as

This description of duties and responsibilities indicates the tasks required for the position. It does not limit or exclude other duties not mentioned here that are necessary to complete the job successfully.

• High School Diploma
• A completed or in-process bachelors degree in human services is preferred
• Personal or professional experience working with individuals with I/DD preferred

Competencies

• Accountability & Dependability: Consistently pays attention to detail and pursues quality in completing tasks. Achieves results with minimal oversight and meets deadlines.
• Communication: Balances listening and talking; speaks and writes clearly and accurately. Keeps others informed as needed and promptly. It is sensitive to others cultural norms values and beliefs.
• Customer Service: Provides exceptional customer service to both internal and external stakeholders. Navigates challenging situations diplomatically and strives to build and maintain customer satisfaction with the organizations products and services.
• Empathy: Understands and respects the unique situations of stakeholders including families members employees and colleagues.
• Planning and Organizing: Demonstrates the ability to plan and organize work effectively prioritizing tasks and allocating resources efficiently.

Working Conditions & Physical Requirements

• This position has no geographic restrictions.
• This role routinely uses standard office equipment such as laptops and
• While performing the duties of this job the employee is occasionally required to stand walk sit use hands to finger handle touch objects tools or controls and reach with hands and arms.
• Must have adequate visual acuity to read correspondence computer screen and forms; manual dexterity to operate keyboard; speaking and hearing enough to communicate by phone or in person at average
• May be required to adjust hours days and work schedules as needed to support the organizations overall
• Must convey detailed important spoken or written instructions to others
• Must have the ability to receive and comprehend detailed critical information through oral and/or written
• Ability to lift and carry materials up to twenty
• The noise level in the work environment is usually
• The physical demands described above represent those an employee must meet to perform the jobs primary duties Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.