Service Lane Manager
Service Lane Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations Holiday Pay PTO pay
- Career advancement opportunities promote from within
- Discounts onproducts and services
- Family owned and operated
- Long term job security
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain KPI at or above company standards
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Proficiency in computerized system for tracking daily work orders scheduling and customer records
- Nissan experience preferred
- Ability to lead motivate and mentor a team of advisors
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Proven experience in automotive repair maintenance and service management
- Excellent customer service skills with a focus on customer satisfaction
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Manager
Employment Type
Full-Time
