IT Helpdesk Technician
IT Helpdesk Technician
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
What this job involves
As a Data Center IT Help Desk Technician you will provide technical support to our internal teams ensuring smooth operation of IT systems and devices. You will also serve as the on-site technical resource assisting other technical teams (Networking Servers etc.) as needed. The role will be split between our Odessa TX and Wink TX Data Centers.
What is your day to day:
- Provide Tier 1 and Tier 2 technical support to end-users troubleshooting hardware software and network issues.
- Manage configure and troubleshoot Windows Mac and iOS devices across the organization.
- Administer and maintain Microsoft Intune for device management application deployment and compliance policies.
- Support identity and access management using Entra ID ensuring secure and seamless user experiences.
- Assist with onboarding and offboarding employees including setting up accounts devices and permissions.
- Monitor and respond to help desk tickets in a timely and professional manner escalating issues when necessary.
- Document technical issues resolutions and processes to enhance the knowledge base and improve future support.
- Collaborate with the IT team to implement and maintain best practices for system security and efficiency.
- Provide support for hardware and software in datacenter environments as needed.
Desired experience and technical skills
Required:
- 2 years of experience in an IT help desk or technical support role.
- Proficiency in supporting both Windows and Mac operating systems.
- Experience with Microsoft Intune for device and application management.
- Solid understanding of networking fundamentals (TCP/IP DNS VPN).
- Strong problem-solving skills and the ability to troubleshoot a wide range of technical issues.
- Excellent communication and interpersonal skills with a customer-service mindset.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred:
- Relevant certifications (e.g. CompTIA A Microsoft Certified: Modern Desktop Administrator Associate or equivalent) are a plus.
Location:
On-site Wink TXIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Required Experience:
IC
Employment Type
Full-Time
