Patient Relations Specialist Associate
Patient Relations Specialist Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Provides a variety of services to support the Patient Relations Department. Performs front line coordination of complicated Patient Relations issues for Corewell Health. Actively works with health care members to meet or exceed customer expectations. Mentors and coaches team members at all levels of the organization in complaint management and customer service issues.
Essential Functions
- Assists with the day-to-day operations including answering in-take calls database management comment card and survey responses and other duties.
- Grievance: Provide access to a centrally located positive patient feedback and grievance process.
- Receive complaints and grievances from the patient or patients representative and/or referred from staff/physicians
- Work with appropriate staff and/or physicians providing care to ensure connection to appropriate Patient Relations team member.
- Supports grievance resolution by helping patient relations colleagues with letter disbursement.
- Patient Rights Advocate: Supports service recovery for non-clinical concerns through administrative support duties.
- Maintains updated records and prepares required reports.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Qualifications
Required
- High School diploma or equivalent
Preferred
- Bachelors Degree or equivalent in a healthcare related field
- 1 year of relevant experience in Quality improvement Patient Relations Patient Experience Customer Service Medical Field
- 1 year of relevant experience in participation on improvement initiatives
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Butterworth Hospital - 100 Michigan St - Grand RapidsDepartment Name
Quality Safety and Experience - CH WestEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8:00 a.m. - 4:30 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
IC
Employment Type
Full-Time
