Service Coordinator
Service Coordinator
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Job Description
We are looking for a Service Coordinator to join our Service team at this role you will manage quotations invoices service agreements and all aspects of customer information whilst building strong relationships with our customers. You will work closely with our service engineers implementing processes and coordinating with cross functions. Through this Sartorius can provide efficient service on time with more clarity through process thereby gaining maximum customer satisfaction.
The team consists of two professionals and we arelooking forward to shaping the future with you.
This position is available full-time based on site in Royston with hybrid working available for two days a week.
Grow with us YourResponsibilities
On a daily basis you will support the service team by raising quotations creating service agreements actioning service agreement amendment enquiries following up on renewals invoicing ensuring all documentation is correct and inputting details on to the system
You will play an important role in the day to day running of the service team scheduling engineer appointments being their first point of contact for customers via phone and email to ensure a smooth transition throughout the contract renewal process
Do you enjoy collaborating with many colleagues and teams that contribute to the companys success You will work closely with engineers and the finance team building and maintaining good working relationships to enhance the customer experience
In addition you will run regular reports be responsible for ordering service agreement consumables update spreadsheets and process emails from a shared inbox
What will convince us
You will have strong experience within a support administration position
Possess very good attention to detail with the ability to spot errors and rectify them
Be proactive in your approach with the ability to multitask and prioritise your workload
Enjoy working as part of a team as well as individually
Be a confident communicator making yourself easily approachable and adapting to the changing needs of customers and internal stakeholders
Have the ability to take ownership of varied processes
Experience in SAP (Service Module) would be ideal though full training will be provided
Hold strong Microsoft Excel skills
In order to commence working with us the successful candidate must have the right to work in the UK.
What we offer
Asa growing globallife science company stock listed on the German DAX and TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Work-life Balance: Remoteoptions flexible work schedules
Making an impact right from the start: Comprehensive onboarding including a virtual online platformeven before joining
Welcoming Culture: Mutual supportteam spirit and international collaboration; communities on numerous topics such as coaching agile working and businesswomennetwork
Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services
Intelligent working environment:Working in smart buildings with the latest technology and equipment
Benefits
Attractive Working Conditions:
37.5 hours working week
25 days annual leave plus public holidays
Free parking on site
Annual option to buy sell or carry forward annual leave
Free hot and cold drinks
Regular social events and free exercise classes
Competitive benefits package including:
Group Personal Pension Plan
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Group Income Protection
Cycle to work scheme
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:
IC
Employment Type
Full-Time
Key Skills
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