Clinical Systems Analyst -- MyChart/Interoperability -- Full Time

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Scheduled Weekly Hours

Work Shift

Shift & Status

Who Are We

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country our 220-acre main campus and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day we are closing the gaps in access to care. We are innovating through leading-edge research testing programs and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center outpatient inpatient partial hospitalization (day programs) assessment and testing residential addiction treatment and specialty services such as crisis response employee assistance programs forensic psychiatry and psychology and neuromodulation. On-the-job educational programs for nurses psychologists advanced practice providers psychiatrists and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will you Do

As a Clinical Systems Analyst at Pine Rest youll be part of tight-knit team that believes in the healing power of your expertise and compassion. Youll be responsible for r facilitating the maintenance and continuous improvement of the Electronic Health Record system (Epic) and related software programs in order to maximize its effective use to meet organizational objectives. This position will oversee all activities for their specified clinical system applications such as end user support upgrades access incident response testing documentation design implementation and training. In addition the Clinical Systems Analyst will uphold the organizations compliance with regulatory guidelines. Duties are performed in accordance with Pine Rests policies and procedures following the organizational standards for ethical business conduct. The Clinical Systems Analyst is observed as a positive role model and team member and participates in committees meetings in-services and activities. Our Clinical Systems Analyst are dedicated to excellent customer service enthusiastic about the care we offer and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

• Responsible for application support to the functional/clinical areas and ensures reliability of application(s).

• Owns incident/request tickets build tasks project participation incident/request tickets Nova notes integrated testing etc. specific to ones primary application (i.e. Ambulatory Clinical Documentation Cadence/Prelude etc.).

• Responds to incidents performs diagnosis and executes incident resolution for application specific issues utilizing previous experience to reach resolution and contribute to knowledge sharing across teams. If required serves as tier-2 on-call support for Epic applications in off-hours.

• Escalates issues when necessary to leadership and/or system technical support.

• Responds to customer requests via the Service Management application in a timely courteous and professional manner. Fulfills requests of varying complexity and urgency.

• Initiates documentation of system processes and knowledge to maintain system integrity and sustainability.

• Participates in the build and testing of functional impact for new modules upgrades fixes or new installations including the development and execution of testing scripts/plans when applicable. Respects change management expectations and approval process.

• May provide input for task lists work efforts and testing plans for planning around project and resource estimations.

• Track and communicate status of project assigned tasks frequently and clearly. Discloses proactively to manager any barriers that would prevent or delay task completion.

• Evaluates potential new functionality and/or application(s) relevance and productivity to clinical workflows.

• Responds positively and collaboratively to day to day interactions with system end users peers and leaders as it relates to incident response service request fulfillment and project design/management.

• Provides guidance training and problem-solving assistance to other team members within Information Systems department and across the organization.

• Engages to identify optimization opportunities and navigates re-design considerations in the application build and corresponding workflows.

• Communicates verbally or through written documentation to end users peers project managers and other stakeholders in a clear and concise manner so that issues and solutions are understood by all participants.

Additional Responsibilities of Ambulatory Analyst:

• Accepts responsibility and upholds in-depth knowledge as a primary analyst for Ambulatory and outpatient Orders Transmittal as well as secondary support for MyChart and CareEverywhere functionality and process.

• Understands and represents the integration implications of Ambulatory function and primary end users in the scope of the full electronic health record and workflows.

Additional Responsibilities of Cadence/Prelude Analyst:

• Accepts responsibility and upholds in-depth knowledge as a primary analyst for Cadence and Prelude as well as shared support for Referrals Real-Time Eligibility (RTE) and appointment reminder software functionality and process.

• Understands and represents the integration implications of Cadence/Prelude function and primary end users in the scope of the full electronic health record and workflows.

Additional Responsibilities of Clinical Documentation (ClinDoc) Analyst:

• Accepts responsibility and upholds in-depth knowledge as a primary analyst for ClinDoc as well as supports the Epic mobile applications functionality and process.

• Understands and represents the integration implications of ClinDoc function and primary end users in the scope of the full electronic health record and workflows.

Additional Responsibilities of Grand Central Analyst:

• Accepts responsibility and upholds in-depth knowledge as primary analyst for Grand Central as well as supports the Business Continuity Access (BCA) functionality and process.

• Understands and represents the integration implications of Grand Central function and primary end users in the scope of the full electronic health record and workflows.

Additional Responsibilities of Interoperability Analyst:

• Accepts responsibility and upholds in-depth knowledge as primary analyst for MyChart CareEverywhere EpicCare Link and potential future interoperability applications.

• Understands and represents the integration implications of MyChart CareEverywhere and EpicCare Link in the scope of the full electronic health record and workflows.

Additional Responsibilities of Orders Analyst:

• Accepts responsibility and upholds in-depth knowledge as primary analyst for Orders prescriber workflows laboratory and dietary integration and process.

• Understands and represents the integration implications of Orders and inpatient Orders Transmittal in the scope of the full electronic health record and workflows.

• Assists with Cosmos lab and dietary interface errors/messages.

Additional Responsibilities of Willow Analyst:

• Accepts responsibility and upholds in-depth knowledge as primary analyst for Willow medication process and PYXIS integration.

• Understands and represents the integration implications of medications in the scope of the full electronic health record and workflows including product inventory order verification clinical decision support and administration.

• Assists with Urgent Care Health Maintenance etc. where applicable.

Additional Responsibilities of HIM Analyst:

• Accepts responsibility and upholds in-depth knowledge as primary analyst for Deficiency Tracking Identity Release of Information (ROI) Hospital Coding as well as supports the Epic incorporation of faxing scanning and transcription functionality and process.

• Understands and represents the integration implications of Deficiency Tracking Identity ROI and Hospital Coding in the scope of the full electronic health record and workflows.

• Owns incident/request tickets build tasks project participation incident/request tickets Nova notes integrated testing etc. specific to Deficiency Tracking Identity ROI and Hospital Coding applications and assists with code upgrade projects faxing scanning and transcription integration.

• Champions communication and awareness of application-specific engagement and enhancement opportunities to the organization through available metrics success stories demoes and knowledge-sharing.

What Does the Role Require

Education/Experience:

• College diploma or university degree in the field of healthcare business computer science or information systems or three to five years work experience in a healthcare setting. Bachelors Degree or above preferred

• Current MyChart Certification required with 3-5 years experience.

• Care Everywhere EpicCare Link certifications/experience is preferred.

Benefits:

• Medical dental vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy legal accounting gym membership etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma GED or college transcripts.

NOTICE: Successful completion of a drug screen prior to employment is also part of our background process.