Patient Access Supervisor
Patient Access Supervisor
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Job Description
City/State
Norfolk VAWork Shift
First (Days)Overview:
Overview
The team coordinator for Patient Registration and/or Patient Financial Services is responsible and accountable for the daily operations of one or more areas. Supervises staff including coordinating quality and customer service activities; assisting in the development and monitoring of the department budget; coordinating the purchasing and payroll processes; serving as a technical resource to team members; and performing work assignments as needed to provide appropriate coverage and to mentor/assist staff. Responsible for interviewing hiring and developing staff with the goal of developing highly effective work team. Serves as chief retention officer for areas of responsibility.
Equivalent experience in Registration may be considered in lieu of Bachelors degree.
Certified Healthcare Access Manager (CHAM) OR Certified Healthcare Access Associate (CHAA) required to be obtained within 12 months.
Education
- Bachelors Level Degree
- 2 years relevant experience (In Revenue Cycle) may be accepted in lieu of degree
Certification/Licensure
- Certified Healthcare Access Manager (CHAM) - Certification - National Association of Healthcare Access Management (NAHAM) OR Certified Healthcare Access Associate (CHAA) - Certification - National Association of Healthcare Access Management (NAHAM) OR Certified Revenue Cycle Professional (CRCR) - Healthcare Financial Management Association (HFMA) within 12 months of hire Certification or License (Required)
Experience
- Bachelor Level Degree or Revenue Cycle experience in lieu of degree
- Revenue Cycle (Billing/Registration/Follow-Up); 5 years preferred previous Rev Cycle Experience
- Will lead a group of 11 Access Representatives for Reference Lab
- Prior leadership experience strongly preferred
- Can work on site at Sentara Patient Accounting or Hybrid Schedule (following completed and approved training on site); or Remote
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Manager
Employment Type
Full-Time
