Bring Your German Skills to the Heart of Lisbons Tech Scene!
Bring Your German Skills to the Heart of Lisbons Tech Scene!
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Job Description
Are you ready for your next career adventure in sunny Lisbon working with a world-leading video streaming platform and GPS navigation tool If youre passionate about helping people and love troubleshooting tech issues this role is the step youve been waiting for.
What Youll Do:
- Be the first point of contact for customers via chat e-mail and phone
- Troubleshoot video membership and navigation issues with accuracy and care
- Guide users through account policy and copyright questions
- Document actions flag bugs and help drive platform improvements
- Analyze customer concerns and report insights impacting user experience globally
- Ensure compliance with internal policies and best practices
Who You Are:
- Fluent in German and comfortable communicating in English (minimum level B2)
- Experience in customer support or contact center (12 months preferred but not mandatory)
- Knowledge of key BPO metrics (C-SAT NPS SLAs) is a strong plus
- Tech-savvy adaptable and excited to learn in a fast-paced environment
- Proactive problem solver calm under pressure team player
Why Youll Love It:
- Relocation Bonus: Generous support for your move to Lisbon including a one-time bonus itinerary & house-hunting assistance and all paperwork (NIF NISS)
- Monthly Premium Bonus added to your competitive base salary
- Meal Allowance (paid net directly to your card every working day)
- Transportation Bonus and annual performance incentives
- Yearly target bonus celebrate your achievements and growth!
- Health & Life Insurance for you and your family (spouse & children)
- Modern vibrant office in one of Lisbons most exciting neighborhoods
- Structured onboarding: 1 month of expert training supported every step of the way
- Career growth: Develop in a global company with clear paths for internal mobility
For International Movers:
- Full relocation and housing support
- Fast-track support with Portuguese bureaucracy
- Immediate community in a warm and inclusive international team
- Signing and relocation bonuses for a smooth landing
How to Apply:
1 Submit your application and language documents
2 Written & oral language assessments
3 Operations & HR interviews
4 Get ready for a life-changing move!
Step into Lisbons future start your global customer service career and help millions of users enjoy seamless streaming and navigation every day. Ready to power up your journey Apply now!
Employment Type
Full Time
