Boutique Supervisor
Boutique Supervisor
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1 Vacancy
Job Description
Position: Boutique Supervisor
Industry: Retail Hospitality
The Boutique Supervisor is responsible for coordinating the daily operations of the store leading the sales team driving commercial performance and ensuring an exceptional customer experience in a fast-paced and highly secure international airport environment.
Team Leadership & Staff Coordination
- Lead motivate and supervise the sales team in line with brand standards and company policies.
- Organize work schedules delegate tasks and ensure smooth shift operations.
- Onboard and train new team members (sales techniques procedures security rules etc.).
- Act as the operational link between the sales team and the Store Manager.
Sales Performance Monitoring
- Monitor daily sales average basket size and conversion rate.
- Support the achievement of individual and collective sales targets.
- Analyze performance metrics and suggest action plans to improve results.
- Share market and customer feedback with management.
Customer Experience & Service Excellence
- Ensure every customer receives a warm personalized and professional service.
- Manage difficult situations or customer complaints with diplomacy and efficiency.
- Maintain a strong presence on the shop floor to support and guide the team.
Cash Operations & Compliance
- Supervise cash handling refunds and exceptional transactions.
- Ensure compliance with duty-free VAT refund and foreign exchange procedures.
- Enforce airport security and safety regulations (badge access conduct restricted areas).
Merchandising & Stock Management
- Oversee product replenishment visual merchandising and correct product display.
- Support inventory counts and ensure stock accuracy.
- Ensure the boutique is clean organized and visually aligned with brand guidelines.
REQUIREMENTS:
- Associate degree or equivalent experience in sales retail or management
- 2-3 years of experience in sales and/or team supervision
- Previous experience in airport retail duty-free or luxury sales is a strong plus
- Fluent English is mandatory; at least additional languages (French Chinese Koreanetc.) with level degree.
- Strong sales and team supervision abilities
- Familiarity with POS systems and sales KPIs
- Experience in stock shift and basic reporting management
- Hands-on leadership and team motivation
- Reliability adaptability and diplomacy
- Strong sense of service and customer orientation in a multicultural environment
WORKING CONDITIONS:
- Shift-based work schedule (early mornings evenings weekends public holidays).
- Standing for extended periods.
- Work under airport security supervision.
- Daily interaction with international and demanding customers
Salary: $500 - $750
Location: Phnom-Penh at TIA Techo International Airport (Cambodia)
Contract type: Permanent
Starting date: ASAP
How to Apply:
Employment Type
Full Time
