Customer Portal Administrator

Position Overview

Keep our communities fed.

Our focus is simple but meaningful from our distribution centers to our offices every employee of C&S and their family of companies works to help feed local families neighbors and communities.


As the Customer Portal Administrator you are part of the Customer Solutions team that supports the companys external customers and collaborates with several internal functional areas to deliver the best possible customer experience. The role is responsible for managing user setups trouble shooting site help tickets in conjunction with IT as well as hosting training for internal associates and for onboarding external customers. The Customer Portal Administrator works with multiple operational areas (including but not limited to Customer Service Transportation Warehouse QA/Claims Food Safety Retail Services Sales) and customer contacts (store level operations IT HQ operations teams Communications etc.) to provide requirements for enhancements and updates to the Customer Portal environments and assist with implementation change management and training. The Customer Portal Administrator will also support the documentation and training efforts around all new development and functionality.

Job Description

• Full Time Position

• Location: Brattleboro VT

You will contribute by:

• Drive projects through to completion working directly with IT and internal and external customers.
• Manages and participates in testing for portal updates or customization of objects fields record types new customer development functionality changes and CX/UI upgrades.
• Works with Leadership across all applicable internal functional areas and external customers to create and manage complex workflow rules data validation and triggers.
• Supports new customer onboarding including set up documentation and training. Train new and existing users on how to use customer portal applications
• Assist IT Developers and Project Managers with all improvement initiatives. Develop documentation of existing and future portal functionality.
• Manage the software testing process which includes devising test plans creating test cases establishing protocols and appropriate testing environments and coordinating actual testing.
• Keep informed of new features and functionality and provide recommendations for process improvements. Keep application users informed about system functionality and enhancements.
• Log and track identified system problems through to resolution.
• Create and maintain documentation on processes policies application configuration and related materials for users as database applications are developed.
• Develop and create customized reports and dashboards.
• Provide daily administration and support for customer portal applications including but not limited to managing multiple user setup profiles and roles. Provide application users with technical support. Actively manage Admin case queue to meet KPIs.
• Travel Required: Yes

Environment

• Office: Office Temperature (65F to 75F)

We offer:

• Weekly Pay

• Benefits available from day 1 (medical dental vision)

• Company matched 401K

• PTO and Holiday Pay offered

• Career Progression Opportunities

• Tuition Reimbursement

• Employee Health & Wellness program

• Employee Discounts / Purchasing programs

• Employee Assistance Program

Were searching for candidates with:

• Understanding of relational databases and data integration tools; Knowledge of SQL & Apex programming languages is preferred; JavaScript XML and HTML
• Excellent communication and analytical skills; close attention to detail; ability to work independently and as part of a team on multiple projects; customer-focused
• Other: : Experience: Salesforce Administrator (ADM201) or Advanced Administrator (ADM211) preferred
• Education (Minimum Needed): Bachelors degree in Computer Science Business Administration or related discipline with an Information Technology focus preferred
• Other: 2 years Web Portal Admin experience Customer-facing roles Experience working in a Customer Service environment

Years Of Experience

• 2-5: years of Web Portal Administrative experience; Experience working in a customer service environment required

Qualifications

Bachelors Degree - Computer and Information Science Project Management Professional (PMP) - Project Management Institute

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers LLC

About Our Company

C&S Wholesale Grocers LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores C&S now services customers of all sizes supplying more than 7500 independent supermarkets chain stores military bases and institutions with over 100000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest South and Northeast. We are an engaged corporate citizen supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.