Director, Patient Support Communications, US T1D
Director, Patient Support Communications, US T1D
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Job Description
Job Description
General Summary:
Vertex Pharmaceuticals Inc. is hiring a Director of Patient Support Communications to help build out a new Patient Support and Customer Operations Team for T1D in Boston MA. This position will support the potential launch of cell therapies in Type 1 Diabetes. This role will oversee communications with patients and healthcare providers as well as communications to support order management. You will manage a team responsible for creating clear guidance on our program processes and systems that will be required for a successful course of treatment.
Key Duties and Responsibilities:
- Responsible for launch preparation/execution including the development of treatment support strategy communications plans and foundational tactics
- Build the patient support communications team from the ground up to enable the organization to provide necessary interactions and service
- Develop and execute research /discovery plans to close knowledge gaps and validate support offerings (may include quant/qual research ad boards IDIs segmentation)
- Partner closely with the Patient Services Operations Team to identify communication touchpoints and channel mix regarding order management and program offerings
- Clearly understand and compliantly support the needs of healthcare providers and patients undergoing treatment
- Work with agency partner to develop corresponding tactics and bring through legal/medical/regulatory review (i.e. Promotional Review Committees)
- Define metrics for tactics; implement measurement plans & optimize as needed
- Support annual brand planning efforts to think forward about program evolutions
- Create a culture of compliant cross-functional collaboration; examples of key internal stakeholders will be marketing IT legal compliance and manufacturing
- Recruit hire and develop a highly motivated team. Act as thought partner to other team members in the organization
Knowledge and Skills:
- Deep experience in the legal medical and regulatory environment and application to branded/unbranded initiatives including understanding of patient support guardrails
- Strong analytical skills ability to derive insights from customer engagements and apply them to tactical creation
- Experience formally leading a team or translatable mentorship/coaching experience
- Contributes to Vertexs culture of compliance by focusing on ethics and integrity in all interactions and ability to role model the expected behavior for the team
- Demonstrated ability to effectively collaborate across multiple teams
- Ability to manage and direct agency partners including budget ownership
- Excellent communication skills both written and verbal with the ability to connect with senior leaders as well as more diverse and large audiences
- Comfortable working in a fast-paced results-driven environment with the ability to multi-task and prioritize the workload of the team
Education and Experience:
- Bachelors Degree
- 10 years of marketing or related fields with direct patient marketing experience and supervisory/management experience or the equivalent combination of education and experience
- Experience launching a product for a rare disease/underserved patient population
- Experience working with T1D patients (preferred)
#LI-KW1
Pay Range:
$184000 - $276000Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors including skills competencies experience and other job-related factors permitted by law.
At Vertex our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career financial family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter) educational assistance programs including student loan repayment a generous commuting subsidy matching charitable donations 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site EligibleFlex Eligibility Status:
In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at
Required Experience:
Director
Employment Type
Full-Time
