Director, Projects - East Region

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PDS East Region Project Director - AMGEN Account

Position Overview

JLL is seeking an experienced Project Delivery Services Project Director to manage our East Region sites for the AMGEN account. Sites include: Cambridge MA; Greenwich RI; Rockville MD; Deerfield IL Louisville KY; and Tampa FL. The successful candidate will lead and develop a diverse team of professionals while providing strategic guidance and managing complex client expectations in the highly regulated life science industry.

The Director of Projects is a driven leader able to lead a team of professionals to exceed clients expectations for all project management services. They are a pro-active leader who partners with our client to translate the clients business requirements into world class actions plans to be executed by the team. They serve as the clients trusted advisor to discuss long term client strategies. A credible impactful communicator he/she operates with a no surprise approach. Having a successful track record of leading high-performing teams including remote/virtual teams will ensure that only the highest caliber talent is assigned to support the clients business and that employees and third-party contract resources are held to rigorous performance standards. The Director of Projects takes a wholistic view of project delivery teams across the program to ensure teams are properly supported with resources to deliver project successfully and held accountable to governance functions and remain in compliance with client and JLL policies and procedures. The Director of Projects provides input into Key Performance Indicator development which measure success of project delivery and client satisfaction. They leverage metrics to ensure program is managed in a manner that is data driven to track and measure trends in performance. The Director of Projects is also a proven leader and manager of people capable of developing talent into a high-performing world class team.

Team Structure

This leadership position oversees a comprehensive team including:

• Project Managers & Senior Project Managers
• Project Controls and Associate Project Managers
• Engineering Technical Leads
• Capital Planning Managers
• EHS Managers
• Sourcing
• Finance

Key Responsibilities

Leader:

• Serve as a leader for a major region in North America including the accountability for the execution of the annual capital plan monthly forecasts cash flow analysis and creation and safe execution of the small capital project program execution.
• Ensure client satisfaction with stakeholders at all levels in the organization; demonstrate leadership responsiveness and creativity.
• Manage adherence to financial plans fee allocation and budget. Ensure allocation of proper resources to preserve account profitability. Understanding of Gross Margin Accounts Receivables Profit & Loss Time and Expense.
• Maintain client relationships and manage conflict resolution.
• Develop relationships with consultants/contractors/vendors and hold them accountable for their performance.
• Develop programs techniques and policies & procedures for efficient and profitable operations. Ensure a culture of operational excellence and continuous improvement.
• Evaluate recommendations from project managers and site leads on the vendor proposals according to JLL and the Clients specifications
• Integrate project management services with the other JLL services provided within the account in a collaborative manner to provide integrated and seamless delivery to the client.

Small Capital Project Program Management:

• Monitor & participate in project status reviews and assist in risk mitigation of issues related to cost schedule safety quality scope and ongoing business operations.
• Serve as point of escalation to resolve conflicts between vendors client and project teams as necessary.
• Collaborate with Sourcing to ensure procedures for purchasing of materials and services are aligned with client needs and in accordance with Companys purchasing procedures.
• Holds project delivery teams accountable for meeting or exceeding KPI target goals.
• Develops and utilizes dashboards and metrics for resource planning forecasting and cost management.
• Formulate and review budgets for program and ensure compliance with the clients funding requirements and process.
• Monitor and track overall project process from project initiation through execution and close-out ensuring safety compliance with the project process appropriate resourcing profitability etc.
• Enforce all standard operating procedures codes and regulations.
• Ensure areas and processes are in optimum conditions for audit readiness and compliance
• Ensure daily building inspections and monthly job-walks with vendors to ensure contracted scope is met are performed.
• Review and approve Project Charters and Change Orders to ensure alignment with Clients program goals.
• Drive data excellence and improve credibility in the reporting that is produced.
• Perform additional job duties as requested.

Value and Innovation:

• Work in cooperation with Finance and the Project Teams to ensure that financial transactions are processed in an orderly and timely fashion-goal to ensure invoice amounts are correct and paid on time.
• Develop and oversee delivery via program & project execution plans to maximize coordination and support between Capital Planning Procurement Engineering Controls and Project Execution teams.
• Support driving the Life Cycle Asset Management Program and collaborate with Facilities Management to provide coordinated and seamless service to the client.
• Work closely with the client to develop and implement innovative programs processes and producers that reduce short and long team operating cost efficiencies and increased productivity

Qualifications

• Bachelors degree in engineering construction management or architecture. Advanced degree and PE preferred.
• 10 years experience demonstrating their advanced project management skills and experience managing a variety of project sizes types and complexities including at least 5 years in a supervisory role.
• Experience in the execution of the capital program of large and complex organizations.
• Pharmaceutical industry or other regulated environments preferred.
• Ability to multitask and be responsive to multiple stakeholders on a wide array of time sensitive issues.
• Ability to work as a team in a collaborative manner across JLL and clients various functional groups leadership and governance structures.
• Must have strong background in people client and supplier contract management
• Excellent inter-personal skills executive presence organization skills and strong analytical ability
• Must be willing to train and become proficient in Jones Lang LaSalles and clients project management softwares and develop an advanced knowledge of PDS Platform (including Adaptive Work eBuilder E1 and other related project tools & Templates.
• Knowledge of interconnection points with other Jones Lang LaSalle Service Lines (e.g. Integrated Facilities Management Engineering Occupancy Planning & Move-Add-Change Projects) and expertise in how to leverage these services to maximize our value proposition and identify additional opportunities to serve our clients.
• Demonstrate a high level of performance in program budgeting contract negotiations and scheduling.
• Excellent verbal and written communication skills.
• Excellent PC skills and proficiency in Word PowerPoint Excel and Project software.
• Demonstrate an ability to develop a continuous improvement and development program for their own growth plan;
• Demonstrate an ability to bring Leadership and or Subject Matter Expertise to other Jones Lang LaSalle Project and Development Services clients and employees;
• Initiate and champion changes to optimize simplify and standardize processes. Challenge the status quo when appropriate.

People Development Skills

• Demonstrated ability to coach and mentor team members to achieve professional growth
• Experience creating individualized development plans tailored to team members career aspirations
• Skill in identifying strengths and areas for improvement in direct reports
• Proven track record of promoting high-performing team members
• Ability to provide constructive feedback in a supportive manner
• Experience facilitating team building and professional development workshops
• Successfully recruit and onboard new employees.
• Complete annual performance review and oversee any performance related issues of team members as required.
• Strong emotional intelligence and ability to adapt leadership style to different team members
• Track record of creating a culture of continuous learning and improvement
• Experience implementing cross-training programs to enhance team capabilities
• Ability to identify and develop future leaders within the organization
• Ensure Safety First is executed at workplace and culture.
• Work together lead by example be a team player and collaborate with other JLL counterparts project leads facilities managers chief engineers and co-workers.

Client Relationship Management Skills

• Proven ability to build and maintain strong trust-based client relationships at multiple levels
• Experience serving as a strategic advisor to client stakeholders in complex manufacturing environments
• Skill in managing client expectations through transparent and proactive communication
• Demonstrated ability to translate client business objectives into actionable project solutions
• Experience leading stakeholder engagement sessions to align on priorities and resolve conflicts
• Proven track record of identifying and pursuing additional client opportunities
• Ability to navigate complex client organizational structures and build key relationships
• Experience developing client-specific strategic service delivery plans
• Skill in turning challenging client situations into opportunities for relationship strengthening
• Demonstrated success in becoming a trusted extension of the clients team

Preferred Experience/Skills

• Life Science Healthcare or Commercial Building construction project management experience
• Experience with project scope development budgeting scheduling and contract negotiations
• Strong leadership and communication skills
• Ability to navigate complex client relationships and manage priorities

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

JLL is an Equal Opportunity Employer

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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