Dispatcher
Dispatcher
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Salary Not Disclosed
1 Vacancy
Job Description
100% Employee-Owned Become Our Next Millionaire!
Do you want to build a secure future for yourself and your family At Alliance Material Handling we dont just offer jobswe offer ownership. As a 100% Employee-Owned company every team member plays a direct role in our success sharing in the wealth they help create. Hard work here doesnt just pay offit builds long-term financial security.
Were on the hunt for a Service Dispatcher who thrives in a fast-paced environment keeps things running like clockwork and loves delivering top-tier service. If youre organized proactive and ready to be more than just another employeekeep reading.
What We Offer:
- Employee Ownership (ESOP) Build real wealth for your future
- Competitive Pay Monthly Bonus Program
- Multiple Healthcare Options (Medical Dental Vision)
- 401(k) with Company Match
- Paid Time Off & Holidays
- Dream Manager Program Helping you achieve personal and professional goals
What Youll Do:
- Own Your Inbox: Start your day by responding to early morning emails closing out overnight electronic work orders and setting up jobs for early-shift technicians.
- Monitor & Respond: Keep a sharp eye on Crown E-Orders and respond to calls in line with service level agreements.
- Keep Work on Track: Manage technician work-in-progress (WIP)make sure nothing is over 14 days unless theres a valid reason (like a parts delay or pending NTE).
- Stay On Top of Work Orders: Review and post work orders throughout the day verifying labor and parts. Collaborate withFSMs and the parts manager as needed.
- Handle Service Calls with Care:
- Verify account status collect payment info or PO numbers.
- Confirm billing and shipping info.
- Gather unit details and schedule service windows with the customer.
- Ensure technicians are fully informed before heading out.
- Support Quoting: Work with road techs to build and submit repair quotes within 72 hours. Partner with the parts team to get everything accurate before sending.
- Planned Maintenance:
- Set up new PM agreements as they come in.
- Assign PMs before each new month begins.
- Schedule with customers ahead of time and coordinate with parts before techs are dispatched.
- Daily Team Updates: Keep your teams daily report current so nothing slips through the cracks.
- Collaborate: Coordinate with other dispatchers to ensure full coverageespecially during high-volume times holidays or unexpected absences.
What Youll Need:
- Proven experience as a dispatcher in a fast-paced environment
- Associates Degree required; Bachelors Degree preferred
- Excellent communication time management and organizational skills
- Strong multitasking abilityyoure comfortable juggling phone lines emails and schedules
- Proficiency in Microsoft Outlook and Excel
- Exceptional customer service instinctsyou know how to make people feel heard
- Working knowledge of Maryland Virginia West Virginia and D.C.
- Bonus if you have mechanical knowledge or experience with EquipSoft (our billing/service platform)
- Ability to sit for extended periodsthis role is desk-based but critical
Ready to take control of your career and your future Join a company where youre not just an employeeyoure an owner.
Apply today and start your path to becoming our next millionaire!
Employment Type
Full-Time
