Front of House Assistant Manager

Thank you for your interest at a great career opportunity with Chick-fil-A Bartonsville. Here you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you.

Chick-fil-A has the highest customer satisfaction scores for 3 consecutive years

Chick-fil-A is the fastest growing Quick Service Restaurant in the nation

On Forbes List for Americas Best Mid-Size Employer

On Forbes List for Best Employer for New Grads

Here at Chick-fil-A Bartonsville youll have the opportunity to work closely with a highly motivated and driven Owner/Operator who is personally vested in your success. Your Success is our Success. In addition to working directly for an independent Owner/Operator you will gain life experience that goes far beyond just serving a great product in a friendly environment.

Chick-fil-A Bartonsville is hiring a friendly face who loves to show hospitality and great customer service from the heart. As an Assistant Manager you will work in a fast-paced customer-focused organization that is preparing for growth. We are seeking aleader to support the business by communicating tracking training and coaching all team members on achieving service quality and revenue goals as a team.

As an Assistant Manager you will oversee team members in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. The Assistant Manager is in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility.

Opportunity:

We are looking for an enthusiastic restaurant leader to join our team at Chick-fil-A This hands-on management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation while providing a clear roadmap for your professional growth and development.

Your Impact:

Delivering operational excellence working through all areas of the restaurant to ensure production remarkable food quality

Building high-performance teams identifying and coaching leaders

Manage a team of 50 creating an inspiring vision coaching and holding people accountable to high standards

Increasing profitability through implementing procedures to reduce costs increase productivity and managing lean inventory systems.

Maintaining a work environment that ensures and promotes food & team safety

Position Type: Full-time Day & Evening Shifts (available to work a minimum of 40 hours a week with Saturday availability and Part-time Day & Evening Shifts (available to work a minimum of 24 hours a week with Saturday availability) Both Full-time and Part time positions require the ability to either Open (6am) or Close (work until the restaurant is clean and stocked the next day)

Pay Range:Highly Competitive Pay based on Experience and Availability $19-$21

Our Leadership Team Benefits:

• We are closed on Sundays
• Paid Vacation
• Medical/Health Benefits with employer contribution $5940 a year
• 401k Plan with 3% employer matching
• Career advancement & management opportunities
• Scholarship opportunities for continuing education
• Free meals on scheduled days $9.50-$11.50 a meal based on attained metrics

Leadership development opportunities and a path to own your own franchise

Duties and Responsibilities:

• Oversee an area of the restaurant and team while working your scheduled shift
• Provide leadership support to Director while including them in decisions that impact the business and customer experience
• Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures
• Facilitate Shift Management - breaks communication call-off management reward & recognition discipline et. al.
• Consistently coach and mentor team members around established procedures and best practices
• Empower encourage and provide feedback to team members on a daily basis
• Greeting and serving guests with enthusiasm courtesy and hospitality
• Preparing & packaging food orders for catering drive-thru and/or in store
• Must love to smile and connect with people
• Assist leadership in executing opening or closing procedures
• Ensure all team members on shift are aware of plan for the day
• Provide training and coaching to team members in how to present food to guest with neatness and attractiveness
• Appropriately handle all customer issues and play a positive role in customer recovery
• Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook
• Responsible for all cash management duties. Count down registers tracking cash and coupon accountability change fund management daily report(s)
• Stock front counter drive-thru and/or dining room inventory as needed
• Keep the front counter drive-thru dining room and/or restrooms neat clean and orderly at all times
• Complete all opening or closing tasks as assigned
• Must be able to meet the physical demands of the position which includes but is not limited to standing for up to 9 hours and lifting up to 50lbs
• Model and support clear communications between the front counter and kitchen teams
• Demonstrate knowledge of the brand and menu items
• Follow all food and physical safety procedures
• Read understand and comply with all parts of the Team Member Handbook
• Understand all aspects of Second Mile Service Operational Excellence and Creating Emotional Connections
• Available to work a minimum of 40 hours a week (Full-time) or 24 hours a week (Part-time) with Saturday availability (as well as opening / closing shift availability)

Required Experience:

Manager