Junior Service Manager
Junior Service Manager
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Job Description
JOB PACKAGE
Job Requisition: 23973
Band: C
Salary range: Up to 36000 depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights
Contract type: 6 month FIxed Term Contract
Location: London Broadcasting House. This is a hybrid role and the successful applicant will be expected to be in their local office 2 days a week.
Advert closing date 29/06/2025
Were happy to discuss flexible working. If youd like to please indicate your preference in the application though theres no obligation to do so now. Flexible working will be part of the discussion at offer stage.
JOB PURPOSE
The Business Systems & Applications support and co-ordinate the strategic direction and delivery of broadcast and end-user technology across the organisation. They are responsible for the support and ongoing development of key business systems used by the BBC Content Childrens and Nations & Regions divisions including but not limited to:PTK Regions PTK-ComplianceSilvermouse / Diamond50/50ProteusPicosMusicBoxAuto-Recognition.
The main responsibilities for the Junior Service Manager role are to provide a first line support and administrative function to the business community across our portfolio of systems.
WHY JOIN THE TEAM
This is a great development opportunity for those interested in service management and the required support and training will be provided. This role will report to a Solution Lead in BS&A
YOUR KEY RESPONSIBILITIES AND IMPACT
- Assisting service managers with daily BAU tasks
- Setting up new user requests and providing first level support
- Working closely with our users and the rest of BS&A to record triage and respond to user queries
- To provide light cover on our systems as required
- To document internal support flows and procedures for our systems andupport the service management team with other related system or administration work as required
YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA
- Knowledge of how WhatsOn is used across organisations
- Knowledge of how Production systems such as PTK Compliance Silvermouse MusicBox are used by the business
- Experience in the use of JIRA Remedy Confluence and Smartsheet.
- Proficient in technology best practice and able to learn new systems quickly.
- Proven track record of communicating with a broad range of stakeholders with tact and diplomacy.
DESIRED BUT NOT REQUIRED
- Working knowledge of the commissioning scheduling and production processes within the BBC or broadcasting company.
- Experience in a support or customer service role.
- Good spoken and written communication skills.
- Able to handle confidential information carefully and sensitively.
- Able to use initiative to problem solve and escalate where appropriate.
Interviews
Interviews will be held in person in LBH or on Teams if preferred. The format will be a blend of BBC Value and technical competency questions held week commencing 7th July 2025.
Required Experience:
Manager
Employment Type
Full-Time
