Manager, Student Success

Job Overview:

The Manager Student Success supports and enhances the student experience from enrollment through graduation by overseeing student advising academic support online persistence efforts conduct resolution and student engagement activities. This position plays a vital role in developing coordinating and implementing strategies to improve student persistence retention and satisfaction for both on-campus and online learners. The Manager serves as the central liaison for all post-admission enrollments and works collaboratively across departments and campuses to ensure student needs are met with consistency and care.

Key Responsibilities:

Student Advising & Academic Planning

• Oversee the academic advising function ensuring students are supported in developing and following academic plans to meet program goals.
• Coordinate support for students enrolled in online and on-campus programs including course sequencing and program progression.
• Provide enhanced advising for at-risk or struggling students with an emphasis on persistence through continued course enrollment.

Online Persistence Coordination

• Manage persistence efforts for online students ensuring students are guided and enrolled in subsequent courses and lab classes.
• Coordinate lab class scheduling at any GIA campus to support timely and seamless program completion for online students worldwide.
• Facilitate enrollment approvals and oversight for courses requiring special permissions including GEM240.

Student Support & Advocacy

• Serve as a primary point of contact for students navigating academic personal or administrative challenges.
• Collaborate with Financial Aid Admissions Records Career Services Education Accounting and Online and On Campus Education to support student success.
• Maintain a working knowledge of all institutional programs.

Student Onboarding and Experience

• Manage onboarding activities for online and on campus students from post-admissions enrollment to start of course or program.

• Plan organize and execute student events including new student orientations graduations and campus engagement activities.
• Manage student services communication channels and shared inboxes ensuring timely and professional responses.
• Track and advise students on housing resources emergency contacts support services and other life needs.

Policy & Compliance Oversight

• Support institutional compliance by assisting in the development and implementation of policies related to student success academic integrity and student services.
• Serve as a resource for Title IX and Section 504-related matters providing guidance to campuses and helping inform related decisions across locations.

Conduct & Community Standards

• Address student conduct concerns through fair investigation and resolution processes in alignment with institutional policy.
• Educate students on behavioral expectations and community standards.

Data Reporting & Operations

• Track analyze and report on student persistence and retention metrics to inform decision-making.
• Maintain advising notes student success records and confidential documentation in accordance with FERPA and applicable regulations.

Student Satisfaction Surveys & Action Planning (Cross-Campus)

• Lead the implementation tracking and review of student satisfaction surveys across all campuses and learning modalities.
• Analyze survey results and develop documented action plans to address concerns and enhance the student experience.
• Track document and communicate follow-up actions taken in response to feedback.
• Support and guide departments across campuses in launching surveys interpreting results and maintaining ongoing improvement plans.

Faculty Training & Inclusive Teaching Support (Cross-Campus)

• Collaborate with academic leadership to design and deliver faculty training programs across campuses that support teaching diverse student populations.
• Provide resources and guidance to help faculty address differences in learning styles academic preparedness and cultural backgrounds.
• Develop training to support faculty in working with students from military backgrounds including those with PTSD or related challenges.
• Promote trauma-informed inclusive teaching practices to ensure all learnersregardless of backgroundfeel supported and empowered to succeed.

Education and Experience:

• Bachelors degree required; Masters degree preferred.
• 57 years of progressively responsible experience in student advising retention or student services in a higher education setting.
• 1 year supervising or leading team
• Experience working with online adult or nontraditional students preferred.

Skills and Qualifications:

• Proven experience in leading teams to deliver exceptional service.
• Proven experience in leading teams to exceed enrollment or retention goals.
• Strong coaching and mentoring abilities.
• Possesses strong technical skills including Microsoft Office; familiarity with Jenzabar SalesForce BlackBoard Adobe Creative Suite Canva or related tools a plus.
• Proficiency in implementing technical solutions.
• Excellent written and verbal communication skills.
• Ability to foster a respectful and inclusive work environment.
• Positive attitude and supportive behavior towards department goals.
• Strong interpersonal skills to build effective working relationships.
• Ability to meet deadlines and manage budgets while ensuring quality results.
• Sound business judgment with the ability to balance risks and needs.
• Analytical skills to interpret and present data for informed decision-making.
• Commitment to maintaining confidentiality.
• Demonstrated initiative flexibility and strong communication skills including public speaking and writing.
• General understanding of state and federal laws governing student records and privacy and accreditation standards.
• Proficient in counseling and conflict resolution.
• Experience with Title IX and 504 regulations.
• Ability to navigate and manage complex situations involving students faculty and staff.

Physical Requirements / Work Environment:

• Work is performed in a professional office setting.
• Regular use of standard office equipment such as computers phones printers and copiers.

Pay Range: $76-106K

An Equal Opportunity Employer
All employment decisions are made without regard to unlawful considerations of race sex religion national origin age disability or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.