Lead Services Specialist - Customer Order and Fulfillment
Lead Services Specialist - Customer Order and Fulfillment
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$ 91400 - 152200
1 Vacancy
Job Description
Job Description Summary
Responsible for facilitating transactions producing assembling and delivering replacement/repair parts and equipment as part of a Services agreement or order.Includes activities such as processing transactions managing processes material management site operations or warehouse logistics & shipping sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality volume timeliness etc.).
Job Description
Roles and Responsibilities
- Facilitate order management - process order intake input into internal systems.
- Connect to customer portals and systems. May support forecasting billing and collection activities.
- Key contact for customer inquiries customer issue resolution process.
- Work with operations to understand and communicate Fulfillment commitments and status to customers.
- Act as lead fulfillment operational liaison for key component fulfillment activities through partnering with internal and external stakeholders.
- Partner with Freight Routing team and regional material planning teams
- Will act as key contact for fulfillment inquiries logistics customer issue resolution focusing on key operational execution steps Wind Services Organization (WSO) team.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
- Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Required Qualifications
- Bachelors degree from an accredited university or college.
- Minimum of 3 years of experience in Services Customer Order Fulfillment and Logistics.
Desired Characteristics
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document plan market and execute programs.
- Established project management skills.
The base pay range for this position is $91400 - $152200.00 USD Annual USD Annual USD Annual USD Annual. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set. This position is also eligible for variable incentive compensation of 10%. This posting is expected to close no earlier than June 30 2025.
*The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas.
Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach a 24/7 nurse-based resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Retirement Savings Plan a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid time-off for vacation or illness.
General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Required Experience:
Unclear Seniority
Employment Type
Full-Time
