Revenue Collections Specialist
Revenue Collections Specialist
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USD 16 - 16
1 Vacancy
Job Description
Description
GENERAL DESCRIPTION OF DUTIES
This is a highly responsible and professional position conducting administrative work and revenue-related activities for the Board of County Commissioners. Work is performed under the supervision of the Public Works Office Manager. Must be able to exercise independent judgment and initiate the performance of work tasks.
Examples of Duties
REVENUE COLLECTION:
Duties include conducting the everyday activities of the Revenue Collections department as it relates to sewer and other monthly billings. Additionally responsible for receiving recording and transferring all incoming revenue to the county to the Clerk of the Court and ensuring that all related ordinances and resolutions are enforced in an equitable manner.
Responsible for the billing and collection of county revenues for the following programs and services:
County Sewer (including direct billing of Talquin customers as well as monitoring of billing and collections performed by COS & PAWS)
Public Services Tax (PST)
County Septic Haulers
Fuel Yard Program
CUSTOMER SERVICE:
Provides excellent customer service to County residents utility customers and stakeholders in an urgent and professional manner. Communicates clearly and consistently via phone email and written correspondence. Develops and maintains a thorough understanding of County policy and procedure and assists citizens in understanding and navigating those processes.
Specific customer service tasks can include:
Answering multi-line telephone
Assisting customers in-person
Receiving customer payments
Receiving applications and establishing new accounts for services
Closing and transferring accounts
Assisting customers with service-related questions and complaints
Communicates with County operations departments (Sewer Operator Road & Bridge Supervisor) to address service-related issues
Assisting in finding solutions for citizens requests including referring to the correct department
Preparing Concurrency Letters
Assist in sewer expansion with new customer communication and records retention
ADMINISTRATION:
Conducts various administrative tasks related to the operation of the Revenue Collections or Public Works Department. This includes the following:
Preparing Disbursement Requests
Reporting and tracking solid waste complaints being a liaison for citizens
Preparing daily deposits
Maintaining database of sewer connections
Enter service requests for the Public Works Department
WORK ENVIRONMENT AND PHYSICAL DEMAND
Work is performed in an office setting mainly indoors at a desk with a computer terminal while enduring frequent interruptions in daily tasks. Physical demands include but are not limited to walking and sitting.
Reasonable accommodation will be made for otherwise qualified individuals with a disability.
KNOWLEDGE SKILLS AND ABILITIES:
Knowledge of personal computers word processing and spread sheet applications (Microsoft Outlook Word Excel and PowerPoint)
Excellent written and verbal skills
Knowledge of budget and accounting methods techniques and principles
Ability to work with employees and the public
Ability to plan and organize complex assignments
Ability to establish and maintain effective working relationships as necessitated by the work
Ability to organize data into logical format
Ability to utilize problem-solving technique
Ability to understand and apply applicable rules regulations policies and procedures relating to revenue collections
Ability to prepare reports relating to revenue statistics
Ability to analyze policy issues and determine proper resolutionTypical Qualifications
High school graduate or equivalency diploma is required; and three years of professional experience in accounting finance or in a business activity requiring the collection and processing of revenue transactions; or an equivalent combination of training and experience. Must possess a valid Drivers License.
Supplemental Information
Wakulla County is an Equal Opportunity Employer. Veterans are encouraged to apply and preference will be given to qualified applicants. For additional information please send an email to.
Supplemental Info:
A generous benefits package with a potential value of up to $30000 annually. Full-time employee benefits include employer-sponsored health insurance ($5/month employee only $305/month whole family) $50000 sponsored life insurance and short-term disability. Up to 15% of salary contribution to Florida Retirement System Paid Time Off including holiday vacation sick parental and bereavement leave.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
