Content Specialist - Associate Experience

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

At Nelnet we believe associate experience is at the heart of a thriving organization. As a Content Specialist on our Associate Experience team you will play a critical role in shaping how our associates interact with engagement and development opportunities across the company. Youll be responsible for creating managing and optimizing internal content that empowers associates to grow connect and thrive.

This role requires a user-first mindset a passion for clear engaging people-driven communication and strong experience in web design content creation and internal communications. You will also help build and manage SharePoint sites contribute to strategic communication plans create learning materials and collaborate across teams to ensure associate development initiatives are accessible impactful and aligned to business goals.

This position will report to the Senior Associate Development Program Manager.

Key Responsibilities

• Design and maintain internal web pages with a primary focus on SharePoint ensuring information is clear organized and user-friendly.

• Create compelling and informative content for internal audiences including associate development and engagement program descriptions newsletters announcements guides and FAQs.

• Develop and execute communication plans for associate development initiatives trainings and experiences across Nelnet.

• Partner with People Services and business stakeholders to understand program goals and craft messaging and delivery strategies that resonate with associates.

• Ensure consistency in tone voice and branding across all associate development content and touchpoints.

• Use analytics feedback and best practices to continuously improve content performance and reach.

• Collaborate with the Associate Experience team to support broader engagement and connection initiatives through content development.

• Monitor and manage incoming messages in the Associate Experience team inbox ensuring timely accurate and professional responses to associate inquiries ideas and requests.

Required Experience & Skills

• 3 years of experience in content creation corporate communications or a related field.

• Demonstrated ability to design intuitive attractive well-organized web pages (SharePoint experience strongly preferred).

• Exceptional writing editing and storytelling skills with attention to tone clarity and audience resonance.

• Experience supporting or managing associate development and engagement content programs or platforms.

• Experience developing learning content in a variety of formats (e.g. written video visual).

• Ability to manage multiple projects simultaneously and deliver high-quality work on time.

• A creative thinker who is user-focused and collaborative by nature.

• Emotionally intelligent communicator with the ability to anticipate how messaging will be received and adapt it with the associate experience in mind.

• Strong organizational and planning skills with excellent attention to detail.

• Proficiency in Microsoft 365 tools especially SharePoint Outlook and Teams.

Compensation range for this position is $55000 to $60000 depending on experience.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.