Apprentice- IT Operations & Application Services Specialist
Apprentice- IT Operations & Application Services Specialist
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Job Description
Overview
Connecting clients to markets and talent to opportunity.
With 4500 employees and over 300000 commercial institutional payments and retail clients we operate from more than 70 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.
StoneXApprenticeship
Are you looking to gain real world experience in an entrepreneurial culture Consider anapprenticeshipat a thriving global financial services firm andlaunch your career with StoneX! A StoneXApprenticeshipwill provide development support career growth and an endless array of opportunities. You can expect to make an impact onthe businessand experience acareer definingapprenticeshipprogram.
ApprenticeshipPerks:
In addition to the real-worldexperienceyoullgain at StoneXwereexcited to offerapprenticesseveralperkswhich include the following:
- Compensation: Allapprenticesare paid at a competitive rate.
- Socials:Networking and acclimation to the company office and city are important aspects of theapprenticeshipprogram.Socialsand local favorites are planned at various points with large events at the beginning and end of yourapprenticeship.
- Access to Senior Leaders:Senior leaders are involved in theapprenticeshipprogram from day one delivering trainings presenting on firm business weekly leadership calls and even attending socials.
- Training:Virtual and in-persontrainingsto getapprenticesonboardedandconnectedwith the company globally.
- Mentorship:Apprenticeshave a mentor andbuddyto help answer any questions and work alongside during yourapprenticeship.
Responsibilities
Position Purpose:
We are looking for a curious and committed individual to join IT Operations Centre (ITOC) . This role is pivotal to ensure the performance stability and continuous improvement of our enterprise applications.
Important note:This is a24/7 support role. Working inrotational shifts (including nights weekends and holidays)ismandatoryto ensure continuous global application availability.
Roles and Responsibilities (but not limited to) :
Application Support & Issue Resolution
- Collaborate with design development and QA teams to troubleshoot and resolve complex application and system issues.
- Conduct root cause analysis toidentifyandeliminateunderlying problems.
- Monitor application alerts and performance metrics for proactive issue detection and resolution.
- Debug server-side issues affecting application functionality and performance.
- Utilize ticketing tools effectively to manage track and resolve support incidents.
System Configuration & Optimization
- Plan execute andvalidateconfiguration changes tooptimizeapplication quality and performance.
- Coordinate code migrations and deployments across development testing and production environments.
- Recommend and implement technical improvements to drive system efficiency and value.
Documentation & Reporting
- Prepare andmaintaincomprehensive documentation on issue resolutions system configurations and support procedures.
- Develop and update a knowledge base of recurring issues solutions and technical best practices.
- Generate and present reports to stakeholders on system performance health and issue trends.
Collaboration & Technical Support
- Maintain strong working relationships with internal teams including engineering QA customer support and IT services.
- Providetimelyand effective technical support to both internal stakeholders and external clients.
- Assistwith system integrations to ensure seamless interoperability and performance.
Training Maintenance & Operations
- Deliver targeted technical training and documentation to internal teams.
- Develop and manage system maintenance schedules and upgrade plans.
- Oversee and manage the ticketing system to ensuretimelyandaccurateissue resolution.
Cross-Functional & Global Coordination
- Collaborate with global teams and stakeholders to support application services across international environments.
- Ensure clear communication and alignment across geographically dispersed teams.
Qualifications
Desirable Technical Skills
Operating Systems:Hands-on experience supporting both Windows and Linux servers.
Networking -Basic Networking Knowledge Understanding of Firewalls Load balancer routing mechanism and DNS
Database Management:Knowledge in MS-SQL and Oracle databases; able to write simple and complex queries for investigation and resolution of technical/business support issues.
ETL Tools:Working knowledge of ETL (Extract Transform Load) tools for data processing and issue handling.
Cloud Computing:Familiarity with cloud platforms such as AWS Azure or Google Cloud; understanding of cloud application APIs and architecture.
Scripting & Automation:Skilled in scripting with HTML Python PowerShell and Linux shell scripting to automate tasks and manage scheduled jobs.
StoneX EssentialQualifications
- Ability tomaintainconfidentiality and appropriately handle sensitive information with tact and discretion
- Sound verbal/written communication skills
- Strong analytical thinking problem-solving and troubleshooting abilities.
- Effective interpersonal skills
- Sense of urgency
- Honesty curiosity and tenacity
- Strong work ethic and emphasis on attention to detail
- The confidence to fail
Early Careers Requirements
- Pursuing a relevant bachelors degree course from an accredited university
- Finishing university by July-August 2026
- Available for a January 2026 start on a full-time 6-month program
Working environment:
- Hybrid (team dependent)
Required Experience:
Unclear Seniority
Employment Type
Unclear
