System Engineer
System Engineer
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Job Description
About PhonePe Group:
PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!
Roles and Responsibilities:
Certifications : ACP-620/ACP-420/ACP-610/ACP-600/ACP-300/ACP-400/ACP-500 Candidates with any two certifications preferred.
We are looking for an Atlassian Administrator to join the Development operations team! As amember of the Development operations team you will play a critical role in managingand developing the Atlassian ecosystem.
You will collaborate with a wide range of business stakeholders to create solutions within theAtlassian toolset and be the strategic end-to-end owner of all Atlassian services. Atlassianapplications that we use includes Jira DC Jira Cloud Confluence and Jira Service management.
Skills:
- Candidates with experience in migrating Jira and Confluence from Server/DC to cloud are preferred.
- Administration of Atlassian Jira Data Centre including Jira Service Management(JSM)and Atlassian Confluence.
- Experience in creating Jira projects Issue type Issue type schemes screens screenschemes Issue type screen schemes workflows issue type workflow schemes fieldconfiguration schemes permission schemes Notification schemes Priorities addingusers to roles.
- Customisation of Issue security Schemes for different projects for different levels.
- Custom fields creation and adding the context to the projects for reflecting the fields forrespective issue types or screens. How you will add new context to new custom fields orexisting custom fields.
- Perform the duties of JIRA maintenance administration upgrades migrations andenhancements. Support the development production and disaster recoveryenvironments.
- Provide day to day admin support including performance tuning verifying backups andre-indexing applications.
- Ability to meet with business leads to gather requirements and deploy new projects onJira and JSM.
- Perform periodic data refreshes against the development environments.
- Support and troubleshoot integrations between Jira and development tools such as GitBitBucket Salesforce Freshdesk Bamboo and Gitlab etc.
- Ensure Atlassian platforms are highly secure by implementing best-practice hardeningstandards.
- Design custom JIRA workflow(Advanced workflows) for different issue types to assist inautomation of build and continuous integration workflow.
- Manage the changes to workflows and fields JQL scripting and reporting. ImplementAtlassian tooling to support portfolio management (Roadmaps)
- Investigate diagnose & remediate Jira & Confluence performance & stability issues.
- Develop metrics dashboards and advanced filters in Jira to provide end users andbusiness leadership with meaningful operational / performance metrics andstatus reports.
- Strong understanding for Atlassian products plug-ins and roadmap features forfuture enhancements to support business objectives.
- Strong Atlassian cloud configuration experience including workflows fieldsscreens permissions and notifications. Knowledge of Jira REST API or other RESTbased web services.
- Knowledge of third-party customisation add-ons (JEMH Time to SLA ScriptRunnerAutomation for JIRA JMWE Portfolio for Jira(Advanced Road maps) Custom Charts forJira SAML Test rail for Jira Test management Gantt chart pivot reports
- Skills to develop solutions for integration with other tools automate manualprocesses data migration routines and extract data for reporting and analyticalpurposes.
- Experience in working with indexable datastores. Experience in working with CI/CD tools(e.g. Jenkins) Understanding in Linux server command line trouble shooting utilities
- Experience in working with relational databases (MySQL).
- Strong understanding of Software development methodologies (e.g. SAFeAgile Scrum) from an I.T perspective and a business perspective.
- Migration and Upgradation experience. Should be able to explain the steps and work inthe migration and Upgradation process.
- External integrations like SAML Service Desk Service Now Confluence Opsgenie Jenkins GitHub Slack Zendesk Trello Jenkins.
- Email integration with Jira Confluence etc.
- Knowledge of Webhooks and APIs
Qualifications & Experience:
- Bachelors degree in computer science information technology or related field(Equivalent work experience will be accepted in place of the education requirement)
- 5 years of experience with deep hands-on expertise with Atlassian product suite (JiraData centre (on-prem) and Cloud Confluence Data centre (on-prem) and Cloud ServiceManagement and supporting 3rd party add-ons (Tempo Script Runner Service RocketZephyr etc.)
- Candidates with experience in migrating Jira and Confluence from Server/DC to cloudare preferred.
- Candidates with working knowledge of hosting and managing Jira/Confluence DC on MSAzure are preferred.
- Experience with configuring and supporting integration using development tools on Jira
- Demonstrate good interpersonal skills and communication both written and spoken.
- Atlassian Jira & Confluence certifications a plus.
- Conceptual and practical understanding of SDLC ITIL and Agile Frameworks is also aplus.
- Working knowledge of ITSM/ITIL methodologies (ITIL v4 desirable) Scrum master orsimilar experience with knowledge of SAFe.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
- Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
- Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
- Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
- Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
- Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
Employment Type
Full Time
