Jira and Confluence Administrator

About PhonePe Limited:

Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016. As of April 2025 PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePes portfolio of businesses includes the distribution of financial products (InsuranceLending and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in Indiawhich are aligned with the companys vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

Roles and Responsibilities:
Certifications : ACP-620/ACP-420/ACP-610/ACP-600/ACP-300/ACP-400/ACP-500 Candidates with any two certifications preferred.

We are looking for an Atlassian Administrator to join the Development operations team! As amember of the Development operations team you will play a critical role in managingand developing the Atlassian ecosystem.

You will collaborate with a wide range of business stakeholders to create solutions within theAtlassian toolset and be the strategic end-to-end owner of all Atlassian services. Atlassianapplications that we use includes Jira DC Jira Cloud Confluence and Jira Service management.

Skills:

• Candidates with experience in migrating Jira and Confluence from Server/DC to cloud are preferred.
• Administration of Atlassian Jira Data Centre including Jira Service Management(JSM)and Atlassian Confluence.
• Experience in creating Jira projects Issue type Issue type schemes screens screenschemes Issue type screen schemes workflows issue type workflow schemes fieldconfiguration schemes permission schemes Notification schemes Priorities addingusers to roles.
• Customisation of Issue security Schemes for different projects for different levels.
• Custom fields creation and adding the context to the projects for reflecting the fields forrespective issue types or screens. How you will add new context to new custom fields orexisting custom fields.
• Perform the duties of JIRA maintenance administration upgrades migrations andenhancements. Support the development production and disaster recoveryenvironments.
• Provide day to day admin support including performance tuning verifying backups andre-indexing applications.
• Ability to meet with business leads to gather requirements and deploy new projects onJira and JSM.
• Perform periodic data refreshes against the development environments.
• Support and troubleshoot integrations between Jira and development tools such as GitBitBucket Salesforce Freshdesk Bamboo and Gitlab etc.
• Ensure Atlassian platforms are highly secure by implementing best-practice hardeningstandards.
• Design custom JIRA workflow(Advanced workflows) for different issue types to assist inautomation of build and continuous integration workflow.
• Manage the changes to workflows and fields JQL scripting and reporting. ImplementAtlassian tooling to support portfolio management (Roadmaps)
• Investigate diagnose & remediate Jira & Confluence performance & stability issues.
• Develop metrics dashboards and advanced filters in Jira to provide end users andbusiness leadership with meaningful operational / performance metrics andstatus reports.
• Strong understanding for Atlassian products plug-ins and roadmap features forfuture enhancements to support business objectives.
• Strong Atlassian cloud configuration experience including workflows fieldsscreens permissions and notifications. Knowledge of Jira REST API or other RESTbased web services.
• Knowledge of third-party customisation add-ons (JEMH Time to SLA ScriptRunnerAutomation for JIRA JMWE Portfolio for Jira(Advanced Road maps) Custom Charts forJira SAML Test rail for Jira Test management Gantt chart pivot reports
• Skills to develop solutions for integration with other tools automate manualprocesses data migration routines and extract data for reporting and analyticalpurposes.
• Experience in working with indexable datastores. Experience in working with CI/CD tools(e.g. Jenkins) Understanding in Linux server command line trouble shooting utilities
• Experience in working with relational databases (MySQL).
• Strong understanding of Software development methodologies (e.g. SAFeAgile Scrum) from an I.T perspective and a business perspective.
• Migration and Upgradation experience. Should be able to explain the steps and work inthe migration and Upgradation process.
• External integrations like SAML Service Desk Service Now Confluence Opsgenie Jenkins GitHub Slack Zendesk Trello Jenkins.
• Email integration with Jira Confluence etc.
• Knowledge of Webhooks and APIs

Qualifications & Experience:

• Bachelors degree in computer science information technology or related field(Equivalent work experience will be accepted in place of the education requirement)
• 5 years of experience with deep hands-on expertise with Atlassian product suite (JiraData centre (on-prem) and Cloud Confluence Data centre (on-prem) and Cloud ServiceManagement and supporting 3rd party add-ons (Tempo Script Runner Service RocketZephyr etc.)
• Candidates with experience in migrating Jira and Confluence from Server/DC to cloudare preferred.
• Candidates with working knowledge of hosting and managing Jira/Confluence DC on MSAzure are preferred.
• Experience with configuring and supporting integration using development tools on Jira
• Demonstrate good interpersonal skills and communication both written and spoken.
• Atlassian Jira & Confluence certifications a plus.
• Conceptual and practical understanding of SDLC ITIL and Agile Frameworks is also aplus.
• Working knowledge of ITSM/ITIL methodologies (ITIL v4 desirable) Scrum master orsimilar experience with knowledge of SAFe.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender sexual preference religion race color or disability. If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form.

Read more about PhonePe on our blog.

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