IT HelpDesk Specialist
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Job Description
WalkMe is growing and we want you to join us! Have you ever wanted to work for an industry leader Well how about an industry creator! At WalkMe were not just the leader in digital adoption we started the digital adoption revolution - enabling organizations to measure drive and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2000 clients including more than a third of Fortune 500 companies working with us daily were changing how enterprises interact with their technology.
So if youre looking for an opportunity to work collaborate and innovate with some of the most talented people out there WalkMe is the place for you!
We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role youll provide frontline support to employees across the organization both on-site and remote. Youll be responsible for resolving technical issues managing onboarding processes maintaining systems and contributing to broader IT initiatives.
What Youll Be Doing:
- Tech Support Guru: Answer IT tickets fix hardware and software issues (Apple & Microsoft) for people in the office and those working remotely.
- New Hire Helper: Set up accounts access and train newbies. Basically make them feel welcome tech-wise!
- Platform Pro: Juggle different computer systems (Windows Mac iOS etc.) like a boss.
- App Whisperer: Know your way around various apps the company uses.
- Tech Trendsetter: Keep up with the latest software hardware and those pesky Zero-Day issues.
- Network Ninja: Handle LAN WAN Wi-Fi and VPN troubleshooting.
- Remote Rockstar: Support people working from home traveling or at other offices.
- Video & Audio Ace: Sort out issues with video and audio conferencing.
- Office Tech Fixer: Tackle problems with printers conference room tech TVs and sound systems.
- Team Player: Work with other teams and IT staff to solve problems.
- Project Pro: Dive into longer projects and help with company-wide tools.
- Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.
What were Looking For:
- IT Experience: 2 years in IT support.
- Mac & Windows Whiz: Strong skills in both platforms.
- IDP Master: Know your way around tools like Okta and AzureAD.
- Ticket Tracker: Experience with support ticket systems (e.g. ServiceNow).
- MDM Expert: Knowledge of Kandji Jamf or In-Tune.
- Network Know-How: Understanding of networking and security systems.
- Office & Workspace Skills: Familiar with Microsoft Office and Google Workspace Admin.
- Communication Champ: Experience with tools like Slack Zoom and MS Teams.
- Super Smiley: A positive helpful attitude is a must!
- Organized & Reliable: Pretty self-explanatory!
- Problem Solver: Good at figuring things out.
- Talk the Talk: Great English communication skills.
Bonus Points If You Have:
- Global Experience: Worked in a multicultural company.
- Advanced MDM: Super skilled with scripting rules and policies in Kandji Jamf or In-Tune.
- Hybrid IT Experience: Worked with SAAS IAAS and On-Prem environments.
- Certifications: MCP MCSE MCITP CCNA VCP etc.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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