Events Sales Manager
Events Sales Manager
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Job Description
Let your passion for discovery become a career. Explore discover share and inspire at St. Pancras London
The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of Londons landmark buildings it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary:
As the Event Sales Manager at St. Pancras London we are looking for a dynamic and results-driven professional with a passion for hospitality and events to join our team.
In this role you will be responsible for proactively identifying and pursuing business opportunities across meetings conferences group bookings and special events. Building and maintaining strong relationships with clients event planners and corporate partners will be essential to your success.
You will play a key role in the sales and strategic planning of the hotels event spaces developing and implementing effective sales strategies to meet and exceed departmental revenue targets.
From initial enquiry to event execution you will oversee the entire process ensuring exceptional service standards are upheld and coordinating seamlessly with all hotel departments to deliver flawless events.
Responsibilities: Heres what your journey with us entails
- OverseestheEventSalesprocessandrelatedstafftomaximiserevenueopportunitiesthrough a focus on customer response time high customer service levels and compliancewith Event Management Operating Standards to ensure brand equity.
- Ensuresproductsandorservicesprovidedbyhotelmeetandwherepossibleexceed guest expectations and builds customer loyalty through product and or serviceexcellence.
- Buildstheunitstoplinerevenuebyfocusingoneffectiveconversionofgroup&event enquiries and ensuring confirmed bookings has a signed contract and confirmedpaymentmethod.
- Maximizes revenue opportunities by working with operations to develop new offeringsand packages.
- To be confident in sharing and updating hotel strategy team on the group & cateringforecastandupdatesonkeybookings.
- Manages the daily operationof Event Sales to achieve orexceed budget expectations. EnsuresaccuracyofForecastandPacereportsandworkstoprovideexcellentcritiquesforfinancialexpenditureanddepartmentalperformanceonamonthlybasis.
- May work with highly complex or high-profile groups when financial impact will besignificant.
- Responsible for planning events and maintaining client relations during the event planning process
- Effectivelymanagesclientbudgetstomaximizerevenueandmeetclientneeds.
- Displaysleadershipinguesthospitalityexemplifiesexcellentcustomerserviceandcreatesapositiveatmosphereforguestrelations.
- Interactswithgueststoobtainfeedbackonproductqualityandservicelevels. Effectively responds to and handles guest problems and complaints.
- Empowers associates to provide excellent customer associates receiveon-going training to understand guest expectations.
- Have a sound knowledge and understanding of allhotel facilities (e.g. meeting room setupsmenusaccommodation.
- Maintainaneffectiveandorganisedfillingonallconfirmedbookings.
- Followsallhotelandcompanypoliciesandprocedures.
- Carry out other duties as may be required to support hotel operations to provide totalguestsatisfaction.
- Utiliseallcompanyresourcesavailabletomaximiserevenues(3rdPartychannels)
- Resolicitallbusinessopportunities
Qualifications:
- Minimum of 1 year of experience in a similar role
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Passion for delivering excellence in customer service.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including:
- 31 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
- Annual Bonus determined by personal and business performance.
- Private Medical Health coverage.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary Gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations among many other benefit
Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality If you thrive in a fast-paced environment and are passionate about making a difference we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
