Technical Communications Specialist
Technical Communications Specialist
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Job Description
This individual will function as a technical resource for both internal and external customers by utilizing their technical background training and expertise to assist in troubleshooting equipment and diagnostic issues.
Benefits:
Comprehensive benefits package
Training and development as well as opportunities to grow within the organization
Specific Duties Include:
- Provide customers and locations with technical information and support when requested on equipment.
- Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.
- Compile review and disseminate technical data.
- Develop a quality control system that includes metrics for tracking pertinent performance expectations.
- Propose training initiatives based on information collected through phone support.
- Work with the parts and service departments to help obtain technical information from OEMs.
- Assist in monitoring of PIPs for the region and work with service management to ensure timely completion.
- Maintain a database of technical solutions and share with service departments in the organization.
- Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
- Industry experience preferred.
- Experience and knowledge of call center operations.
- Proven ability to build relationships with customers store personnel and management
- Ability to evaluate and assess operations and respond to changing needs
- Strong leadership skills
- Strong communication skills (verbal and written)
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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