Help Desk Technician â TS/SCI Required - Honolulu, HI
Help Desk Technician â TS/SCI Required - Honolulu, HI
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1 Vacancy
Job Description
Job Description
ASE is looking for a Help Desk Technician to work in Honolulu HI. The Help Desk Technician operates as part of a key Command and Control Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members including Flag/General Officers (FOGO) in offices quarters and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. An active TS/SCI clearance is required. To join our team of outstanding professionals apply today!
Responsibilities
Serves as the initial point of contact at the customer service desk handling all ADP hardware software and networking issues for the Command.
Facilitates secure and non-secure communications supervises the installation of information systems and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks addressing incident management service requests problem management access management and event management.
Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
Provides a Monthly Status Report (MSR) to the Contracting Officers Representative (COR)-appointed Technical Assistant (TA) detailing accomplishments identifying issues and highlighting areas requiring government action.
This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Qualifications
Active TS/SCI clearance.
Must meet Basic level qualifications IAW DoD 8140; must possess:
Bachelor of Science degree in IT Cybersecurity Data Science Information Systems or Computer Science from an ABET accredited or CAE designated institution OR
Either A or Network certification.
Minimum High School Diploma/GED.
Experience using Microsoft Office tools (Word PowerPoint Excel and Outlook).
At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware software and network topologies.
Basic level skills in system administration and active directory.
The technician must possess a thorough knowledge of IT concepts computer hardware software and networking enabling them to analyze and solve complex problems effectively.
Communication skills are essential as the technician will often need to explain technical issues to staff without a technical background.
Required Experience:
IC
Employment Type
Full Time
