Peer Mentor for Student Affairs Retention Outreach Nexus (Multiple Open Positions)
Peer Mentor for Student Affairs Retention Outreach Nexus (Multiple Open Positions)
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1 Vacancy
Job Description
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Closing Date:
Type of Position:
Staff - Clerical
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas FayettevilleFounded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.
Department:
FCSS Mentors
Departments Website:
Summary of Job Duties:
As a peer mentor with Retention Outreach (RETO) you will conduct telephone outreach and mentoring to a cohort of around 150 students each semester. This role will involve making hundreds of phone calls averaging approximately nine calls per hour as well as leaving voicemails and sending follow-up emails. It also includes scheduling meetings meeting with students in person and meticulously logging all outreach and mentoring efforts.
This position will develop UA Career-Ready skills such as Perspective Awareness Communication and Critical Thinking.
Qualifications:
Minimum Qualifications:
Must be enrolled full or part-time at the University of Arkansas degree-seeking undergraduate rising sophomore junior or senior
Maintain 3.2 cumulative GPA or above
Customer service experience
Experience in an office setting and basic proficiency with Microsoft Office Suite (Teams Outlook Excel Forms)
Experience and facility with basic FAFSA and other financial aid processes
Preferred Qualifications:
Previous experience as a freshman commuter student
Previous experience with high volume phone outreach (e.g. telephone polling telemarketing recruitment)
Knowledge Skills Abilities (KSAs):
Ability to be thorough and attentive to detail
Ability desire and willingness to mentor students over the telephone
Ability and willingness to patiently lead mentees through learning processes involving campus technology and resources time management and study skills scholarships and financial aid self-care accountability and other processes that impact student success
Additional Information:
Federal Work Study Requirement:
Federal Work Study award preferred but not .
Compensation & Benefits:
$13.00/hour
Student Affairs Wage Scale: 2
Hours and Schedule:
The position is designed to be an 8-hour per week in-person commitment.
Weekly hours worked between 9AM-5PM Monday-Friday.
Employment Timeline:
Start date August 4 2025. This is a continuous position; reapplication is not each term unless otherwise notified. This position is active during fall and spring semesters only unless otherwise agreed.
Supervision: Francesca Dagrosa Retention Outreach
This job will provide experiences to develop the following UA Career-Ready Skills:
Perspective Awareness Communication Critical Thinking
Ability to Engage Multiple Perspectives
Ability to Support Others Needs
Ability to Create Environments of Belonging
Ability to Use Active Listening
Ability to Make Effective and Fair Decisions
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Hearing Manipulate items with fingers including keyboarding Sitting Talking
Frequent Physical Activity:
Standing Walking
Occasional Physical Activity:
N/A
Benefits Eligible:
NoEmployment Type
Part-Time
