Principal, Strategy and Ops, People Analytics Technology & Operations Excellence

People Analytics Technology & Operations Excellence (PATOE) is looking for a Strategy and Business Operations Lead to help the organization run efficiently and effectively. Our vision is to connect all Amazonians with the information resources and insights they need through best in-class solutions fueled by data and science. This mission encompasses multiple businesses and systems across the People eXperience Technology (PXT) organization and larger Amazon tech organizations. The new scope of the PATOE organization has an expansive jurisdiction dealing with the PXT technology data systems reporting and analytics for NA field PXT NA Corp/Tech PXT GOLD Welcome Door PXT Academy Site Lifecycle PXT3 and EXR.
This PATOE leader helps strategically maximize the value impact and operations of the PATOE leadership team. They are a trusted advisor to the PATOE Director and work to ensure the Directors time energy and attention are focused on the organizations biggest priorities. This role requires the ability to earn trust with individuals at all levels within PATOE and People eXperience Technology (PXT). It requires excellent written and verbal communication and strong stakeholder management skills. The individual must have a sense of urgency demonstrated influencing skills high attention to detail coupled with the ability to connect back to the overall strategy and a track record of consistently delivering results in a dynamic environment. This role reports directly to the PATOE DIrector and requires considerable discretion and high-judgement.

Key job responsibilities
Facilitating strategic and annual planning processes and related rhythm of business
Develop execute and iterate PATOEs rhythm of business aligned to Amazons and PXTs planning cycles
Develop and manage SPS/OP1/3YP processes that provide core and common themes guidance and templates to facilitate top-down and bottom-up planning cycles and work with Finance to support the annual budget preparation and review process
Identify strategic opportunities across the organization using insights to help influence strategic direction
Meet regularly with leadership team members to look around corners and stay current on emerging challenges/ opportunities and overall org sentiment
Draft and iterate documents email org communications etc. related to all above activities
Developing mechanisms to support timely process execution bar-raising outcomes and ongoing accountability
Identify prioritize and resolve operational barriers to org effectiveness and efficiency (e.g. knowledge sharing communications engagement)
Develop and execute goal creation and tracking mechanism to support inspection and prioritization of PATOE roadmap
Partner with Finance to manage team budgets operating expenses head count allocations and project entitlements
Create and iterate leading practices for drafting preparing and presenting documents to senior leaders that includes engaging PATOE LT in decision-making and direction throughout the process and provide support and guidance to doc owners as needed
Supporting the PATOE Director to scale their impact and optimize their time
Work closely with the PATOE Directors Executive Assistant (EA) to monitor and review the Directors time to focus on strategic priorities meeting with the Director regularly to obtain feedback and guidance on prioritization and preparation
Ensure the PATOE Director is well prepared and informed for critical meetings coordinating input/deliverables needed from others and managing meeting preparation work back schedules
Maintain quality control of information and communication to reduce reactivity; anticipate needs and work to solve problems before they occur
Serve as the primary point of contact for the PATOE Director for stakeholders providing guidance and support as needed
Ensure PATOE Director is briefed on key priority matters as required in liaison with PATOE leadership and other functional areas
Owning and/or supporting special projects strategic initiatives and recruiting
Partner with Recruiting and Student Programs to proactively fill the talent pipeline
Scope develop and implement project plans
Conduct research and analysis in accordance with project requirements
Facilitate successful project delivery and handoff of operational follow-up/ongoing work
Ensure strong follow-up management on action items and questions
Perform ad hoc deep dives in collaboration with Product/Program owners Finance and recruiting
Lead PATOE-level projects that require a single threaded owner outside the existing program areas including PRFAQs

A day in the life
Run the major operations for the PATOE team including goals/strategy talent/OD and financial processes. Role sits on the PATOE SLT and has stakeholders across Ops PXT. The role will use these domains and other special projects to continually mature PATOEs operating model and its place within PXT.

About the team
1 PATOEs Vision PATOE technology partnerships data stewardship and research make Amazon both a strong business and a great place to work. We are the strongest most sought-after team when embedding evidence-based decisions and technology into the employee journey. PATOEs superpower is getting the right evidence into the right hands unleashing the collective ability of Amazonians to make great decisions for our employees and our operations.
PATOE is a wide range of complimentary experts who navigate the complexities of technology data insights and partner teams to remove knowledge blockers and improve decision making. We are excited every day to help customers plan react and inspect the things that matter to them while continually maturing what it means to do people analytics and technology for Earths Best Employer.
2 PATOEs Mission Statement PATOE powers Amazon by maximizing the impact PXT technology data and insights have on the operations business.
3 Tenets (unless you know better ones):
a. We know when to own and when to broker. Systems of record business processes goals and projects live in many places and are owned by many teams. PATOE understands how products processes and data are the direct functions of the organizational ecosystem and knows when to own work and when to rely on partners. We constantly calibrate and negotiate these boundaries.
b. PATOE knows its customers by knowing the business. Obsessing over customers is Amazonian and a critical way we do this is by obsessing over business priorities and business outcomes. PATOE understands how Operations Finance and PXT talk about operational financial and people results and works backwards from these to negotiate and prioritize its own work.
c. We continuously calibrate the tension between scope speed and spend. As any factor gets (less scope more time more money/headcount) prioritization gets easier but the reality is all three have limits. We articulate tradeoffs well and make high judgment decisions on behalf of our customers and their business priorities.
d. We deliver diverse value propositions for technology and data. Technology data and research provide value in different ways to different users. PATOE helps its customers articulate their nuanced needs so it can provide the right tools and/or evidence at the right speed to move the business forward.
e. PATOE work serves all levels of technical skillset. PXT is still learning how to use HR data well and non-PXT teams are still learning where these data and technology add value alongside the rest of their business-critical metrics. Information is most powerful when democratized so PATOE focuses on making products processes skills data and tools accessible to everyone.
f. PATOE protects time to create indirect value. PATOE supports many operational needs and therefore must vigilantly protect time to work on incremental and disruptive innovation. Without this both efficiency and quality will cease to improve.
4 PATOE Objectives anchor its prioritization to aspirations. We work every day toward the following:
a. Build the most reliable easiest to navigate PXT reporting suite across Amazon
b. Create a sustainable reliable and equitable technology experience that improves the employee experience
c. Enable early consistent and robust measurement strategies for every significant PXT product program and policy
d. Build the smartest most agile data ecosystem PXT has ever seen
e. Create actionable insights about things that matter to the business


- Bachelors degree or equivalent
- 7 years applied HR experience (any sub-discipline)
- 2 years in a strategic or program-based role (or equivalent in project work)

- Masters in business administration HR finance or similar field
- 10 years experience
- Experience as Chief of Staff or Rhythm of Business lead
- Strong ability to build relationships and influence without authority
- Strong ability to build improve and/or maintain business processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124900/year in our lowest geographic market up to $206500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.