Technical Support Specialist
Technical Support Specialist
Posted on :
23-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description:
*Bilingual French is required*
What you will do
The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager NA.
As a member of this team you will work within a dynamic environment that provides a platform for you to have an immediate impact.
How you will do it
As a Technical Support Specialist you will be responsible for responding to customer calls daily professionally and efficiently dealing with and resolving issues within SLA times providing support for the Client Security Products Intrusion product range working on both application software and hardware products providing feedback to customer colleagues and managers and evaluation of products.
As a key player of the NA Technical Support Team you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.
What we look for
(Required)
Fluent in French is required)
Strong Technical Background or Associative Degree or equivalent would be preferred.
Tech-savvy individuals who can navigate IT and interactive communication tools.
Experience in dealing with hardware and software issues.
Strong troubleshooting skills.
Action-orientated self-starter takes initiative to resolve issues.
Strong communication interpersonal and problem-solving skills.
Highly motivated and able to develop resilient and positive professional relationships.
Quick learner and team worker who provides effective communication to key stakeholders.
M-F Shift work required to provide customer support to all markets (8am EST-8pm EST).
Our shift structure is rotational and depends on skills language and whether one is in Tier 1 or Tier 2 support.
The first shift starts at 6:00 AM EST and ends at 3:30 PM EST.
The last shift starts at 9:30 AM EST and ends at 6:00 PM EST.
Strong English communication skills both written and verbal.
Optional
Previous experience in a Technical Support or fault-finding-related role would be helpful
Experience working within the Electronic Security (Intruder Systems) or Communications industry
Understanding of electronic security products and electrical concepts
Understanding of networking principles and concepts.
What you will do
The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager NA.
As a member of this team you will work within a dynamic environment that provides a platform for you to have an immediate impact.
How you will do it
As a Technical Support Specialist you will be responsible for responding to customer calls daily professionally and efficiently dealing with and resolving issues within SLA times providing support for the Client Security Products Intrusion product range working on both application software and hardware products providing feedback to customer colleagues and managers and evaluation of products.
As a key player of the NA Technical Support Team you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.
What we look for
(Required)
Fluent in French is required)
Strong Technical Background or Associative Degree or equivalent would be preferred.
Tech-savvy individuals who can navigate IT and interactive communication tools.
Experience in dealing with hardware and software issues.
Strong troubleshooting skills.
Action-orientated self-starter takes initiative to resolve issues.
Strong communication interpersonal and problem-solving skills.
Highly motivated and able to develop resilient and positive professional relationships.
Quick learner and team worker who provides effective communication to key stakeholders.
M-F Shift work required to provide customer support to all markets (8am EST-8pm EST).
Our shift structure is rotational and depends on skills language and whether one is in Tier 1 or Tier 2 support.
The first shift starts at 6:00 AM EST and ends at 3:30 PM EST.
The last shift starts at 9:30 AM EST and ends at 6:00 PM EST.
Strong English communication skills both written and verbal.
Optional
Previous experience in a Technical Support or fault-finding-related role would be helpful
Experience working within the Electronic Security (Intruder Systems) or Communications industry
Understanding of electronic security products and electrical concepts
Understanding of networking principles and concepts.
Additional Details
- Job Posting Job Category : Professional
- Assignment Start Time : Anytime starting from 6:00am to 9:30am
- Assignment End Time : Anytime from 3:00pm to 6:00pm
- Is driving required for the assignment : No
- Is personal vehicle mileage reimbursable : (No Value)
- Is this a government funded project : No
- Will this position be remote : Remote - for full assignment
- Worker Pay Type for Distribution : Recruited
- Payrolled Candidate Information (if applicable) : (No Value)
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
