Inbound Caller
Inbound Caller
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description for Inbound Caller
Position: Inbound Caller
Company Name: Madrid Insurance Services Inc.
About Madrid Insurance Services Inc.
Madrid Insurance Services Inc. is a privately owned independent insurance agency based. They specialize in providing a wide range of personal and commercial insurance products with a particular focus on auto home and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates. They collaborate with over 40 insurance carriers to offer clients the best possible coverage options. Customer reviews highlight the agencys responsiveness and dedication to finding optimal insurance solutions.
Key Responsibilities:
- Answer inbound calls from clients and potential customers efficiently and courteously.
- Provide accurate information regarding various insurance products and services offered by the agency.
- Document client interactions and maintain records of conversations for future reference.
- Assist clients in navigating through the insurance process including quotes and policy changes.
- Collaborate with insurance agents to provide high-quality customer service and support.
- Handle complaints and provide effective solutions in a timely manner to ensure customer satisfaction.
- Stay updated on the latest insurance policies and regulations to offer informed support.
Essential Qualifications:
- High School Diploma or equivalent.
- Strong verbal communication skills and a friendly demeanor.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in basic computer skills and familiarity with office software.
- Excellent customer service skills and a proactive approach to resolving issues.
Desired Experience:
- Previous experience in a customer service role preferably in the insurance or related industry.
- Experience handling inbound calls and managing customer inquiries.
Salary & Benefits:
- Hourly wage ranging from $15 to $25 commensurate with experience.
- Opportunity for overtime pay.
- Comprehensive training and support provided.
- Access to various insurance products and benefits as an employee.
Employment Type
Full Time
