Case Manager Supervisor
Case Manager Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Location: New Rochelle NY
Salary: $70000 annually (exempt)
Reports to: Program Director
We are a mission-driven nonprofit providing transitional housing comprehensive case management and supportive services to families with children experiencing housing instability. Our goal is to empower each family toward independence self-sufficiency and long-term stability.
Position SummaryThe Case Manager Supervisor leads a team delivering high-quality trauma-informed services to families in transitional housing. You will guide and coach case managers facilitate service delivery and ensure compliance with organizational and funder standards all while nurturing a collaborative client-centered team environment.
Key Responsibilities Supervision & Team Leadership-
Supervise 4 6 case managers: oversee caseload distribution performance reviews coaching and professional development.
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Lead weekly team meetings case conferences and clinical supervision sessions.
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Develop and monitor implementation of meaningful goals and development plans for staff.
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Ensure case managers maintain regular contact accurate documentation and compliance with program policies including HUD and NYS regulations.
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Track service delivery using our data management system and generate reports for funders and leadership.
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Coordinate referrals to internal/external services-mental health healthcare employment education legal childcare etc.
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Handle complex/sensitive family cases as needed: crisis intervention safety planning behavioral issues.
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Ensure individualized service plans for families that are strengths-based culturally responsive and appropriate for children.
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Support case managers in conducting home visits and family engagement activities.
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Collaborate with leadership to create/update program policies procedures and protocols.
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Use program data and feedback to identify gaps and implement improvements.
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Stay current on best practices in transitional housing child welfare trauma-informed care and relevant policy developments in Westchester County.
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Build strong partnerships with local agencies-child protective services schools workforce programs legal aid.
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Represent shelter at stakeholder meetings funder site visits and community coalitions.
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Participate in audits and ensure corrective action plans are implemented and tracked.
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Bachelors degree in Social Work (BSW) Psychology Human Services or related field.
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3 years of experience in case management with at least 1 year in a supervisory or lead capacity.
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Experience working with families children housing programs and trauma-informed care.
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Strong knowledge of regional resources (Westchester services) housing regulations and child welfare systems.
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Excellent leadership communication documentation and data management skills.
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Masters degree (MSW MA) in Social Work or a related field.
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Experience with electronic case management systems (e.g. Apricot Efforts to Outcomes Penelope).
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Bilingual Spanish/English fluency.
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Empathetic culturally competent and reflective of equity-minded client-focused practice.
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Skilled at managing stress ambiguity and crisis situations with composure and professionalism.
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Highly organized detail-oriented proactive and solution-focused.
Employment Type
Full Time
