Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a top manufacturer of roofing and waterproofing solutions in North America operating 30 locations throughout the U.S. They offer a range of products for both commercial and residential roofing along with pavement coatings.
Title: HR System Specialist
Work Location: Parsippany NJ 07054
Duration: 5 Months
Job Type: Contract
Work Type: Hybrid (3:2 until September than 4:1 (Monday - Thursday in the office and home Friday)
Shift: 8am-4pm or 9am-5pm
Job Description:
Role/Responsibilities:
Systems Administration
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Create tailored self-registration and welcome pages in LMS for employees and customers
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Maintain learning system reports special requests and relationships with subject matter experts
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Launch e-learning programs in LMS portals
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Identify and collect training related analytics
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Use learning system functionality to run surveys
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Automate processes between the LMS platform and various vendors.
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Support learning system standards policies procedures and documentation
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Prepare and maintain documentation including procedures system specifications technical documentation training materials and user manuals for all training products including our learning systems
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Serve as the subject matter expert on functionality and capabilities of all learning systems
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Ensure accurate and timely administration of all learning system transactions including tasks such as assignment profiles curriculum management learning item creation scheduled offering entry
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Provide learning system training and support to trainers employees and customers
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Research and resolve learning system functionality issues; support online course troubleshooting
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Support attendance data and tracking
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Support online course testing upload and maintenance in our learning systems
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Produce timely and accurate training attendance status report updates to the business
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Manage the customer service inbox and phone calls to troubleshoot and resolve issues and requests related to learning systems
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Support business users in the use of the learning management system
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Verify submit and track system bugs/application issues to ensure prompt resolution
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Work with Instructional Designers and L&D team to manage the release process for new course offerings and updates to existing offerings
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Participate in Integration testing and User Acceptance Testing (UAT) for all training products by creating test cases and tests across multiple platforms
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Support Learning Coordinator in the deployment of compliance courses.
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Assist in supporting implementation and client support members in client issues pertaining to the learning systems.
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Support 3rd party hosted content on learning systems
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Research and evaluate new and different technologies for the delivery of instructional and interactive programs and courses
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Create course instructions and communicate them with the course attendees
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Provide timely and accurate communication on all program-related inquiries with internal and external stakeholders
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Provide support services for other learning projects as assigned
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Provide support by managing and reporting the in-person training and virtual ILT
Strategic insight regarding learning technology platform integration
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Provide strategic insight and support for learning technology platforms across the organization
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Work with owners of other contractor related platforms to identify areas of integration with learning systems
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Liaise with the HRIS team to ensure Workday is effectively interacting with our learning platforms
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Contribute to the adoption of learning through our platforms by identifying user entry points and connecting people to our learning systems
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Identify best uses for the systems by understanding and communicating our platforms features as well as limitations
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Work with our learning system vendor partners to create custom solutions to projects requested from the business
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Use data to apply predictive analysis between learner behaviors and employee/functional/job level trends within the organization
Qualifications
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Bachelors Degree in Arts/Sciences (BA/BS) in Business or related field Preferred
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The ideal candidate will have at least 2-4 years of experience as a learning system administrator Required
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Experience in developing QA test plans/UAT testing Required
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Experience in business process development Required
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2-4 years of experience as a learning system administrator Required
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Experience in the use of Learning Management Systems Preferred
Essential Skills (Must have)
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Must be skilled in working with databases (e.g. Learning Management System PeopleSoft Docebo LinkedIn Learning) reporting tools and Microsoft Excel (e.g. use of pivot tables formulas etc.)
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Demonstrated proficiency in CSOD / LMS Administration
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Proficiency in Eloqua preferred
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HTML and Graphic design tools
Desirable Skills (Nice to Have)
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Accurate high attention to detail able to prioritize and multi-task
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Demonstrated ability to self-manage and multi-task; ability to work on multiple training programs simultaneously
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Strategic thinking
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Able to adapt to changing deadlines and schedules
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Demonstrated customer focus and ability to work with many different people in setting up and staging training.
TekWissen Group is an equal opportunity employer supporting workforce diversity.