System Support Specialist â (SSS)
System Support Specialist â (SSS)
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Salary Not Disclosed
1 Vacancy
Job Description
Role: System Support Specialist (SSS)
Location: Brownsville TX ; Corpus Christi TX ; McAllen TX ; Laredo TX (On-site)
Duration: Long Term Project
Job Responsibilities/Duties :
- This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments.
- Such assistance and resolution are provided for personal computers servers and Local Area Networks (LANs).
- The SSS provides support to distributed PC/networking environment including installation testing repair and troubleshooting for PCs linked to networks printers and other computer peripherals.
- The SSS performs technical operational and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
- Job duties require the SSS to install and test personal computers printers and other peripherals configure operating system and other application software programs.
- In this position the incumbent troubleshoots computer problems performs hardware and software diagnostics coordinates needed repairs resolves computer system problems including coordination between users and components of a local area network and participates in the evaluation of system configuration and software.
- The SSS will also provide help desk functions via email phone or in person.
Qualifications:
- Experience providing direct end-user support for the applications being supported including both telephone support and on-site assistance to users.
- Certain applications may require certification by the software provider.
- Prior teaching/training experience involving computer applications preferably database imaging or other automated litigation support applications strongly preferred.
- Must have hands-on familiarity with the network telecommunications and operating systems environment of the applications being supported.
- Prior experience in automated litigation support preferred.
- Experience with DOJ office automation environments extremely helpful; should be an expert user of the Governments word processing spreadsheet and email systems.
- Excellent oral and written communications skills required. Pleasant telephone manner important. Undergraduate degree valued.
Employment Type
Full Time
