Apptad - Enterprise Application & IT Operations Specialist
Apptad - Enterprise Application & IT Operations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Role- Enterprise Application & IT Operations Specialist
Location- Santa Clara CA
The specialist will resolve end-user tickets support ongoing improvements identify automation opportunities and drive reliability across the IT landscape.
Key Responsibilities:
Enterprise Application Support:
- Serve as the onsite escalation point for enterprise application issues and support incidents.
- Provide administration and troubleshooting for SharePoint Online OneDrive Azure Active Directory Jira and other SaaS tools.
- Manage user provisioning permissions SSO configurations and integrations across platforms.
- Automate routine tasks using PowerShell APIs or other scripting methods.
- Collaborate with global teams to align on standards incidents and new solution rollouts.
- Document technical procedures and contribute to knowledge base content and SOPs.
IT Core Operations Management:
- Oversee day-to-day IT operations including incident service request and change ticket queues.
- Manage local IT assets and coordinate with global Asset and Configuration Management teams.
- Ensure operational uptime and support for local endpoints network coordination and site-specific hardware.
- Support user onboarding/offboarding including device and access provisioning.
- Drive operational hygiene and enforce ITIL best practices in ticket handling escalation and resolution.
- Identify opportunities for process optimization automation and workflow improvements.
- Conduct proactive health checks and coordinate scheduled maintenance and patching with the infrastructure team.
Required Skills and Qualifications:
- 5 years of experience in Enterprise Application Support and/or IT Operations roles.
- Hands-on experience supporting:
- SharePoint Online
- OneDrive for Business
- Azure Active Directory (User/Group/SSO)
- Jira administration
- Strong understanding of IT operations workflows: incident change problem and asset management.
- Experience with PowerShell scripting JSON/XML configs or other automation tools.
- Proficiency with ITSM platforms like ServiceNow.
- Good understanding of identity and access management SaaS integrations and endpoint management.
- Strong communication skills for interacting with end users vendors and cross-functional teams.
- Ability to prioritize tasks independently and manage high-volume fast-paced environments.
Employment Type
Full Time
