Patient Care Service Manager
Patient Care Service Manager
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Job Description
We are seeking a highly organized and experienced Patient Care Services Manager to oversee and optimize all aspects of patient flow billing and customer service within our healthcare facility. This role requires a strong understanding of healthcare operations billing processes and exceptional customer service skills. The ideal candidate will be a proactive leader capable of driving improvements and ensuring a positive patient experience.
TasksYour responsibilities will include but are not limited to:
- Oversee and coordinate daily admissions and discharges for both Outpatient and Inpatient services.
- Manage daily billing for cash and insurance patients ensuring timely revenue collection and reconciliation.
- Develop and maintain strong relationships with insurance providers seeking new partnerships and optimizing existing ones.
- Actively manage patient feedback channels (NPS Google reviews etc.) to identify areas for improvement and enhance service quality.
- Lead the resolution of patient concerns and escalate issues as needed to ensure prompt and effective solutions.
The successful candidate will possess:
- 5-7 years of experience in a similar role within a hospital or healthcare setting.
- Deep understanding of patient operations billing processes (cash and insurance) and revenue cycle management.
- Exceptional customer service and communication skills.
- Proven ability to manage and motivate a team.
- Proficiency in relevant software and systems.
We offer a competitive salary (up to $72000 annually) comprehensive benefits package and a rewarding work environment dedicated to providing exceptional patient care.
Interested candidates are encouraged to apply online.
Employment Type
Full Time
