Product Manager with logistics experience
Product Manager with logistics experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hello
I hope you are doing well
Im Shikha Dixit a senior technical Recruiter at Siri Info Solutions. I have an Urgent position as a Product Manager (Only W2) with our client Irving TX 75063 (Onsite). Your profile seems to be a great match for the job description. Kindly let me know if you are available in the job market so that we can proceed with your resume for the client side.
Role: Product Manager (Only W2)
Duration: 12 months Contract
Location: Irving TX 75063 (Onsite from Day 1)
Job Description:
Job Overview
We are seeking a strategic and experienced Product Manager to lead the development and optimization of our Delivery System Help Center. This platform is a critical support hub for resolving delivery-related issues empowering store associates customer service teams and delivery partners with the tools and information they need to succeed. In this role you will define product strategy manage the roadmap and collaborate cross-functionally to deliver impactful solutions that enhance operational efficiency and customer satisfaction.
Key Responsibilities
- Product Strategy & Vision: Define and execute a clear product vision for the Help Center platform that aligns with the broader delivery ecosystem and business goals.
- Platform Ownership: Lead the end-to-end product lifecycle-from discovery and design to development launch and iteration.
- User-Centered Design: Partner with UX/UI teams to ensure the Help Center is intuitive accessible and effective for a diverse set of users including store associates customer support agents and delivery partners.
- Operational Efficiency: Identify and prioritize features that streamline issue resolution reduce support volume and improve delivery outcomes.
- Cross-Functional Collaboration: Work closely with engineering operations customer service and analytics teams to deliver high-quality solutions on time.
- Dependency Management & External Collaboration: Understand and manage inter-team dependencies effectively. Build strong working relationships with external teams to ensure alignment drive prioritization and follow up on critical deliverables.
- Data-Driven Decision Making: Monitor KPIs and user feedback to continuously improve the platform. Use data to inform prioritization and product enhancements.
- Stakeholder Engagement: Communicate product updates roadmaps and strategic plans to stakeholders at all levels. Ensure alignment across departments.
- Technical Fluency: Collaborate with engineering teams to define technical requirements manage integrations and ensure system reliability.
- Change Management: Lead change initiatives and ensure smooth adoption of new features and workflows across the organization.
Qualifications
- Bachelors degree in Business Computer Science Engineering or a related field; MBA or advanced degree is a plus.
- 5 years of product management experience preferably in logistics delivery or support systems.
- Proven success managing complex B2C and internal-facing platforms with multiple user personas.
- Strong understanding of Agile methodologies and experience with tools like Jira Confluence Zendesk or similar.
- Excellent communication and stakeholder management skills.
- Experience with customer support platforms knowledge bases or help desk systems is a strong plus.
- Ability to synthesize technical and business requirements into actionable product plans.
- Passion for solving operational challenges and improving user experiences.
Best Regards
Shikha Dixit D : Email: or
Sr. Technical Recruiter
Siri InfoSolutions Inc 3 Ethel Rd Suite # 302 Edison NJ 08817.
Employment Type
Full Time
