System Admin
System Admin
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1 Vacancy
Job Description
Position: System Admin
Location: Orlando FL***Day 1 Onsite***
Duration: 1 Years
Job Summary:
The ideal candidate will be responsible for providing advanced technical support for Windows Citrix & VMware systems including server and desktop environments resolving escalated issues and assisting in the design and implementation of Windows VMware and Citrix solutions.
Responsibilities:
- Manage user accounts permissions and access controls in accordance with security policies.
- Monitor system performance identify bottlenecks and implement optimizations to enhance system reliability and performance for Windows Citrix and VMWare environment.
- Perform regular system backups and ensure disaster recovery procedures are in place and effective.
- Perform system upgrades patch management and software installations for Windows Citrix and VMware infrastructure.
- Collaborate with Level 1 support team to ensure timely resolution of incidents and service requests.
- Troubleshoot and resolve complex technical issues related to operating systems ESXi host applications hardware and Citrix / VDI environment.
- Document technical procedures configurations and troubleshooting steps for internal knowledge base.
- Collaborate with cross-functional teams to plan and execute system upgrades patches and migrations.
- Participate in the design implementation and maintenance of Windows VMWare & Citrix infrastructure.
- Stay up to date with industry trends and best practices to continually enhance system administration skills.
- Discover and communicate potential service problems by identifying patterns occurring across separate help desk tickets and customer reports.
- Demonstrate day-to-day adherence with change control precepts and practices.
Qualifications:
- Bachelors degree in information technology Computer Science or related field
- Minimum of 7-9 years of experience as Windows VMware & Citrix System Administrator
- Proficiency in Windows Server operating system (e.g.) and Windows desktop operating system (e.g. Windows 10)
- Strong knowledge of Active Directory Group Policy DNS DHCP and other Windows infrastructure services
- Familiarity with scripting languages (e.g. PowerShell) for automation and task execution.
- Effective communication and interpersonal skills to collaborate with team members and end-users.
- Relevant certifications such as MCSA-Windows Server Azure Administrator Associate certifications are a plus.
- Manage and monitor VMware vSphere environments including ESXi hosts vCenter Server and virtual machines.
- Assist in the deployment and provisioning of virtual machines templates and resources.
- Perform routine maintenance tasks such as applying patches updates and firmware upgrades to keep the environment secure and up to date.
- Proactively monitor system performance capacity and resource utilization to identify areas for improvement and optimization.
- Troubleshoot and diagnose complex virtualization related problems and implement effective solutions.
- Respond to incidents and service requests promptly adhering to defined SLAs.
- Assist in the planning and execution of disaster recovery and business continuity strategies for virtualized environments.
- Administer Cisco UCS infrastructure including blade/rack mount servers fabric interconnects.
- Participate in designing and implementing virtualization strategies that align with business requirements.
- Document processes procedures and configurations to ensure accurate knowledge sharing.
- Stay current with industry trends and best practices in virtualization and hyperconverged technologies.
- Monitor and maintain Citrix environments (XenApp/XenDesktop/Citrix Virtual Apps & Desktops).
- Handle L2 tickets related to Citrix user session issues application delivery problems printing issues and profile errors.
- Perform daily health checks on Citrix infrastructure and ensure proactive maintenance.
- Work on Citrix Studio and Director to manage and troubleshoot user sessions.
- Support Citrix NetScaler (ADC) basic configuration and monitoring.
- Perform software/patch updates in Citrix infrastructure under guidance.
- Maintain and manage Citrix profiles using tools like Citrix UPM or FSLogix.
- Coordinate with L3 teams for major incidents or changes.
- Ensure compliance with SLA timelines and accurate documentation of tickets.
- Good hands-on experience with Citrix XenApp / XenDesktop 7.x and above.
- Understanding of Windows Server 2012/2016/2019 Active Directory and Group Policies.
- Basic understanding of Citrix NetScaler / Citrix ADC.
- Familiarity with Citrix Director Citrix Studio and Citrix StoreFront.
- Working knowledge of profile management tools like FSLogix or Citrix UPM.
- Ability to troubleshoot ICA/HDX issues application publishing problems and user login issues.
- Knowledge of ITIL processes and ticketing tools like ServiceNow Remedy etc.
- Hands-on experience on Linux would be an added advantage.
Employment Type
Full Time
