Solutions Deployment Engineer
Solutions Deployment Engineer
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Job Description
Is this you Are you a technically skilled IT professional with a strong background in cloud technologies backup solutions and business continuity Do you have hands-on experience successfully deploying backup and disaster recovery solutions Are you comfortable collaborating with highly technical cross-functional teams If you thrive in dynamic environments and take pride in delivering solutions that make a real impactthis role is for you!
Who are we Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud backup and replication disaster recovery security and Microsoft 365 solutions. In the public cloud space we specialize in migration optimization transformation and cloud-first application consulting.
What sets us apart A fun casual and collaborative culture that embraces fresh ideas innovation and a strong customer-first mindset. At Opti9 we work hard support each other and never shy away from a challenge. We believe in balancing results with a positive team spiritand were always on the lookout for authentic accountable individuals who are ready to grow with us and make an impact.
What will you do As a Solutions Deployment Engineer youll be a key member of our Solutions Deployment Team reporting to the Manager of Solutions Deployment. Youll work closely with our Onboarding and Support teams to plan and deliver client-facing projects that address critical IT resilience and cloud infrastructure needs. This is a hands-on role focused on executing project tasks efficiently while providing a high-touch customer-centric experience throughout the deployment process.
What are the details
Primary Responsibilities:
Install and configure Veeam Backup & Replication and related Veeam solutions for client environments
Deploy Veeam Backup for Microsoft 365 including setup of backup jobs and storage repositories
Provision and configure virtual machines including firewalls within cloud environments such as VMware vCloud Director
Perform initial VM configurations for clients including setup of Domain Controllers Remote Desktop Services (RDS) environments and other foundational infrastructure
Deploy Managed Detection and Response (MDR) solutions to enhance clients internal cybersecurity posture
Set up and configure basic Microsoft 365 environments including license provisioning and user account creation
Coordinate with Sales and Account Management to fulfill client requests promptly and according to documented procedures
Manage multiple onboarding projects simultaneously balancing competing priorities and meeting aggressive delivery timelines
Identify and communicate project risks and deviations from scope proposing actionable solutions when needed
Collaborate closely with client IT teams to ensure successful deployment and handoff of solutions
Act as the primary point of contact for client onboarding including scheduling answering inquiries and providing guidance before during and after project delivery
Document and update project progress in internal dashboards tracking systems and ticketing platforms
Troubleshoot and resolve deployment roadblocks coordinating with internal and external stakeholders to maintain momentum
Deliver clear concise and professional communication across all project phases
Partner with management to suggest improvements to internal processes with a focus on efficiency and enhancing the customer experience
What do you know
Basic Qualifications:
35 years of combined experience in backup and business continuity cloud technologies or in a technical role such as technician system administrator support engineer or helpdesk specialistideally with exposure to SaaS IaaS DRaaS and BaaS environments
Hands-on experience with Veeam products particularly Veeam Backup & Replication
Strong understanding of core IT infrastructure including virtualization networking backup and recovery and both Microsoft and Linux-based systems. Experience with public cloud platforms such as AWS or Azure is a plus
Excellent problem-solving abilities and organizational skills with a strong focus on time management and attention to detail
Proven ability to self-manage projects and deliver results independently from initiation through completion
Capable of leading technical discussions and driving next steps to overcome obstacles and move projects forward
Proficient in status reportingable to communicate project health risks and issues clearly along with actionable mitigation plans
Strong written communication and presentation skills with the ability to tailor messaging to technical and non-technical audiences
Comfortable engaging with external clients at both technical and executive levels
Experience using modern workplace tools such as Microsoft Office Teams Slack Zoom and Zendesk (or similar platforms)
Preferred Qualifications:
Professional certifications in relevant technologies (e.g. Veeam Microsoft Fortinet Cisco CompTIA) are an asset
Education in Computer Science or a related field is an asset
Experience with work management or ticketing systems such as Zendesk Salesforce or other CRM platforms
Familiarity with common virtualization platforms including VMware Hyper-V and Nutanix
Previous hands-on experience in roles related to DRaaS BaaS IaaS SaaS network engineering or cloud administration
Proven ability to quickly adapt to and adopt new technologies
Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
What do you get from us
At Opti9 we believe work should be more than just a jobit should be a place where you feel valued supported and excited to grow. When you join our team heres what you can expect:
- Unlimited PTO Thats right! Unlimited PTO and paid holidays so you can recharge take care of what matters and bring your best self to work
- Flexible Work Options Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office collaboration if youre located near one of our offices
- Health Dental & Vision Coverage Comprehensive insurance plans to keep you and your family healthy
- HSA & FSA Plans Use pre-tax dollars for healthcare and dependent care expenses. Plus we contribute to your HSA every paycheck
- Wellness Reimbursement An annual benefit to support your physical and mental well-being covering a wide range of health-related expenses
- 401(k) with Company Match Invest in your future with our 401(k) plan and company contribution
- Casual Supportive Culture We keep things laid-back but focused with a strong emphasis on teamwork and accountability
- Recognition & Rewards We celebrate wins and recognize contributions with regular programs that highlight your impact
- Professional Development Access learning opportunities training programs and support for certifications to help you grow your career
- Give Back Together Participate in group volunteer opportunities and community initiatives that align with our values
- Zoo Membership Unwind outside of work with a 50% reimbursement on your annual zoo membership
- A Place Youll Want to Be Were building a team of great people doing meaningful workand we have fun doing it
Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing service in the military or any other legally protected characteristic.
Required Experience:
Manager
Employment Type
Full-Time
