Systems Support Engineer
Systems Support Engineer
Posted on :
22-06-2025
Employer Active
1 Vacancy
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Job Description
Company Overview
Development InfoStructure LLC. (Devis) is a leading provider of innovative software development management and consulting services specializing in cutting-edge technologies such as DevSecOps AI and Machine Learning. With over 30 years of experience we have established ourselves as a trusted partner for government agencies delivering tailored mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach coupled with our deep domain expertise and technical prowess enables us to forge enduring relationships and consistently deliver high-impact adaptive solutions that resonate with the unique needs of the public sector.
Job Overview
The Systems Support Engineer is responsible for troubleshooting and resolving complex software configuration and setup issues encountered by field engineers technicians and end-users. This role ensures timely and effective resolution of technical problems by diagnosing root causes providing immediate solutions or workarounds and escalating unresolved or critical issues to higher-level technical teams. The Systems Support Engineer plays a key role in maintaining customer satisfaction by delivering responsive and knowledgeable technical assistance.
Primary Duties
Development InfoStructure LLC. (Devis) is a leading provider of innovative software development management and consulting services specializing in cutting-edge technologies such as DevSecOps AI and Machine Learning. With over 30 years of experience we have established ourselves as a trusted partner for government agencies delivering tailored mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach coupled with our deep domain expertise and technical prowess enables us to forge enduring relationships and consistently deliver high-impact adaptive solutions that resonate with the unique needs of the public sector.
Job Overview
The Systems Support Engineer is responsible for troubleshooting and resolving complex software configuration and setup issues encountered by field engineers technicians and end-users. This role ensures timely and effective resolution of technical problems by diagnosing root causes providing immediate solutions or workarounds and escalating unresolved or critical issues to higher-level technical teams. The Systems Support Engineer plays a key role in maintaining customer satisfaction by delivering responsive and knowledgeable technical assistance.
Primary Duties
- Troubleshoot and resolve technical issues related to system software configuration and environment setup.
- Provide frontline support to internal teams (e.g. field engineers technicians) and external customers through clear professional communication.
- Develop document and implement workaround procedures when standard solutions are unavailable.
- Ensure timely resolution of issues and maintain detailed case logs and troubleshooting documentation.
- Escalate complex or urgent problems to appropriate engineering or development teams with clear analysis and supporting information.
- Collaborate cross-functionally with product development QA and operations to resolve recurring issues and improve product supportability.
- Participate in knowledge base creation by documenting solutions and best practices for recurring issues.
- Identify trends or patterns in support issues to proactively suggest improvements to product or process.
- Assist in system installations configuration updates and testing in support of deployments or upgrades.
- Performs a variety of tasks.
- Works under general supervision.
- Familiar with standard concepts practices and procedures within a particular field.
- Strong problem-solving skills and ability to plan and deliver technical solutions independently.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deliver under tight deadlines.
- Strong analytical skills and attention to detail.
- Associates degree
- At least 5 years of experience in the field or in a related area.
- Relies on limited experience and judgment to plan and accomplish goals.
- A certain degree of creativity and latitude is required.
- PMP Certified
- PMI-PBA Certified
- Clearance: Public Trust
- Citizenship: US Citizen by birth or naturalization
- $110000 - $120000 Annually
Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individuals race color religion age gender sexual orientation veteran status national origin or disability.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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