Education Analyst - Clinical Development
Education Analyst - Clinical Development
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Salary Not Disclosed
1 Vacancy
Job Description
Northwest Specialty Hospital is seeking a detail-oriented customer service-focused Education Analyst to join our Clinical Development team!
We need someone with a professional demeanor who can work well under stress/stress situations will provide great customer service to our patients and is able to multitask!
The Education analyst is responsible for assisting the department in meeting quality metrics. This includes conducting service reminder calls to patients collecting data for quality metrics ensuring that all information entered into the automated admitting/registration system is accurate and complete managing a multi-line phone system collaborating with the care team and backing up the front office as needed. Projects a professional demeanor and appearance while maintaining the confidentiality of patients coworkers and the Northwest Specialty Hospital as appropriate. This position will require excellent customer service skills and communication skills. Works under stress and in situations that demand patience and tact while providing impeccable service. Other duties as assigned.
Qualifications and Preferred Experience:
- Knowledge of basic computer programs such as Microsoft Office Suite
- Ability to type at least 40 words per minute
- Ability to relate and work effectively with others
- Demonstrates excellent written and verbal communication skills
- Strong Customer service background
- Prior clerical or medical office experience preferred
About Northwest Specialty Hospital:
Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do whats best for patients. Northwest Specialty Hospital includes 10 operating rooms and 30 inpatient beds along with a variety of clinics and services throughout Kootenai County that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care surgical skill medical care and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits work environment job satisfaction and other factors. We continue to receive this distinguished honor based on our great company culture patient-focused approach and robust benefits package!
Some of our amazing perks and benefits offered to employees are:
- Company-sponsored events such as sporting events BBQs and holiday parties
- Comprehensive health care coverage with options for Medical Dental & Vision Insurance (for benefit-eligible positions)
- Tuition reimbursement
- Growth opportunities ongoing education training and leadership courses
- A generous 401K retirement plan
- A variety of discounts throughout the hospital and community are available to employees
- Wellness benefits offered to staff such as: weight loss challenge access to a dietitian and discount gym memberships
- Culture that promotes and supports work/life balance
**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.**
Required Experience:
IC
Employment Type
Full-Time
