Helpdesk Analyst I
Helpdesk Analyst I
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1 Vacancy
Job Description
Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job its the Digital family.
Digital Consultants is seeking a Help Desk Analyst Ito join our team!This position is part of theITTechnology Development division within the NCIS ITD organization.
Duties to include:
- Initiate and resolve service requests/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware software network system/application access and telecommunications systems
- Using problem-solving skills diagnose identify isolate and analyze problems utilizing historical database records
- Route calls to product line specialists application or system support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
- Minimum of 2 years in IT support
- Clearance: Active secret clearance and eligible to obtain Top Secret/SCI
- Certifications: DoD 8570 IAT Level II Certification (Security CE CCNA Security CySA GICSP GSEC or SSCP)
Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age (40 or older) disability Veterans status or any other protected characteristic.
We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position please send an email or call . Please provide your contact information and let us know how we can assist you.
Required Experience:
IC
Employment Type
Full-Time
