Vice President -Global Relationship Management
Vice President -Global Relationship Management
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Vice President Relationship Management.
This role ensures Genpact experiences growth in priority and growth mining accounts. You will be managing relationship with existing and target new executives in existing accounts clients.
Responsibilities
Understanding customer needs and translate them into winning proposals for Genpact and its customer.
Winning new growth deals in customer account per pre-agreed targets - Meet and surpass Operating Plan (OP) numbers.
Understanding the marketplace and the competitor offering; drive strategic sales initiatives for Genpact.
Leveraging and building networks that result in potential opportunities/leads in the customers organization globally understanding what competition is offering.
Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer happiness (measured via NPS survey system) and delivered business impact.
Providing insights on what is happening on customers financials and drive business strategies within operating teams to contribute to the customer.
Building running and handling the governance around customer and Genpact communication enabling better visibility transparency and partnership within the relationship.
Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations.
Cross-selling all Genpact products to the customers and drive higher growth penetration.
Becoming a key intermediary between global delivery team and the customer
Participating in Industry 3rd party seminars Quarterly meetings Earnings calls Analyst forums to develop deeper industry connects in relation to the customer and customer industry.
Playing a key role in providing timely and high quality RFX responses
Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.
Qualification we seek in you!
Minimum Qualifications
Demonstrable experience of managing clients and doing end to end deals. Proven success in driving higher growth penetration with deals of $5M TCV or larger.
Relevant years of services business experience with
Relevant years as account manager at a strategic level
Fortune 500 company experience
MBA or advanced degree in related field
Strategic consulting expertise or practice at a large consulting firm
Program Management experience
Preferred Qualifications
Experience with working either in/for manufacturing clients
Experience and cultural flexibility to work across countries and succeed in a global organization.
Excellent oral and written communication skills and executive presentation skills in English
Ability to interface at all levels of an organization (including senior leaders in a variety of functions)
Sound financial & commercial Business Understanding
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
The approximate annual base compensation range for this position is $175000 to $225000. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity
Work-from-Anywhere Roles Los Angeles California-based candidates are not eligible for this role
Location-based Roles (e.g. New York roles metro area can be adjusted by role location) Los Angeles California based candidates are not eligible for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
