Surety Quality Manager
Surety Quality Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Description
WTW is a leading global advisory broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828 WTW has 40000 employees serving more than 140 countries. We design and deliver solutions that manage risk optimize benefits cultivate talent and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent assets and ideas the dynamic formula that drives business performance. Together we unlock potential. Learn more at.
The Role
In this role you will be responsible for the oversight of the SuretyNexus Quality team. This includes day-to-day servicing of Surety clients and management of teams servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers quality assurance on all deliverables on our clients behalf in accordance with our SOPs and completing various administrative tasks including monthly analysis & reporting. Duties include but are not limited to:
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
- Manage and prioritize teams workflow ensuring all SLAs are met
- Communicate effectively with clients client managers and other team members
- Create a positive productive and competitive team atmosphere
- Quality Assurance of all Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated and handling of all subsequent transactions
- Ability to understand and interpret the information presented in a bond request
- Assist with resolution of client/carrier accounting issues
- Assist in on-boarding and training
- Prepare written correspondence reports and analysis as needed for management
- Participate in internal and external meetings
- Maintain client confidentiality
Qualifications
The Requirements
- Strong attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and in a team setting
- Strong customer service presentation and organizational skills
- Working knowledge of Microsoft Office including Excel Word Outlook and PowerPoint
- 1-3 years insurance industry experience related to servicing accounts is a plus
- Experience working with Surety including in an insurance brokerage environment a plus
- Experience working with Epic and Tinubu a plus
- Acquire and maintain P&C License within 90 days of employment
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays Annual Paid Time Off (includes state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave) Paid Time Off (only included for Washington roles)
- Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.
EOE including disability/vets
Required Experience:
Manager
Employment Type
Full-Time
