Shipper Performance Coach, Global Shipper Experience
Shipper Performance Coach, Global Shipper Experience
Posted on :
22-06-2025
Employer Active
1 Vacancy
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Job Description
The Amazon Global Shipper Experience team is growing rapidly and seeking a highly skilled and motivated Account Specialist to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation.
As Amazon continues to drive innovation within transportation and logistics we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role the candidate will work directly with shippers to create solutions and take action to improve shipper performance metrics.
We focus on learning innovating and are customer-focused with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability to manage shipper performance and best practice adoption and control implementation across a range of stakeholders teams partners and services. As regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards the ideal Account Specialist will be able to communicate at a high level. We are building and innovating at a fast pace in AIT and we need people who are passionate about reinventing the transportation shipper experience.
Want to learn more about working with Amazon Transportation Services Check out this video! job responsibilities
- Monitor verify and present data daily
- Overcome transportation disruptions and other barriers in real time
- Identify transportation defect root causes
- Maintain Daily logs on assigned shippers
- Lead weekly calls with assigned shippers
- Lead daily business review stand up calls
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: 1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week and overtime as required
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Are 18 years of age or older
- Bachelors degree
- Knowledge of SQL
- If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As Amazon continues to drive innovation within transportation and logistics we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role the candidate will work directly with shippers to create solutions and take action to improve shipper performance metrics.
We focus on learning innovating and are customer-focused with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability to manage shipper performance and best practice adoption and control implementation across a range of stakeholders teams partners and services. As regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards the ideal Account Specialist will be able to communicate at a high level. We are building and innovating at a fast pace in AIT and we need people who are passionate about reinventing the transportation shipper experience.
Want to learn more about working with Amazon Transportation Services Check out this video! job responsibilities
- Monitor verify and present data daily
- Overcome transportation disruptions and other barriers in real time
- Identify transportation defect root causes
- Maintain Daily logs on assigned shippers
- Lead weekly calls with assigned shippers
- Lead daily business review stand up calls
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: 1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week and overtime as required
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Are 18 years of age or older
- Bachelors degree
- Knowledge of SQL
- If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Employment Type
Full-Time
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