Sr. Customer Solutions Manager, Global Accounts Media & Entertainment
Sr. Customer Solutions Manager, Global Accounts Media & Entertainment
Posted on :
22-06-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 138200 - 239000
Vacancy
1 Vacancy
Posted on :
22-06-2025
Job Description
At Amazon Web Services (AWS) we are leading the cloud revolution. As a Customer Solutions Manager you will work with the largest and most complex Media & Entertainment enterprises in the world to enable their multi-year journey to the cloud. In this new highly visible role you will ensure that all AWS teams work together effectively and efficiently to deliver for the customer.
You will be a trusted advisor to your customer. You will leverage your program management technical organizational transformation and industry expertise to understand your customers business and strategic goals translate them into an executable plan and drive the implementation to success by working with the customer AWS and our partners. You will understand your customers biggest IT challenges and provide prescriptive guidance based on AWS best practices to guide them through the obstacles.
You will take end-to-end ownership of a diverse range of projects and initiatives utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales solutions architecture support product professional services partners). The Customer Solutions Manager role is responsible for cloud transformational programs (technical operational organizational education) that span across traditional IT teams and business units.
With a deep understanding of your customers business vision culture and processes you will be your customers voice within AWS ensuring that their needs are accurately communicated to AWS leadership product and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions driving innovation and delivering successful migration programs.
In addition to your customer facing responsibilities you will help shape the rapidly growing Customer Solutions Management function where your passion to define and implement standard processes methodologies and tools will be highly valued.
Successful candidates will have a technical program management background be detail driven and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in communicate confidently at both the executive and project team level and collaborate with a wide range of technical and non-technical teams regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive the deliver results for your customer.
Must be able/willing to travel up to 40% (some global)
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
You will be a trusted advisor to your customer. You will leverage your program management technical organizational transformation and industry expertise to understand your customers business and strategic goals translate them into an executable plan and drive the implementation to success by working with the customer AWS and our partners. You will understand your customers biggest IT challenges and provide prescriptive guidance based on AWS best practices to guide them through the obstacles.
You will take end-to-end ownership of a diverse range of projects and initiatives utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales solutions architecture support product professional services partners). The Customer Solutions Manager role is responsible for cloud transformational programs (technical operational organizational education) that span across traditional IT teams and business units.
With a deep understanding of your customers business vision culture and processes you will be your customers voice within AWS ensuring that their needs are accurately communicated to AWS leadership product and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions driving innovation and delivering successful migration programs.
In addition to your customer facing responsibilities you will help shape the rapidly growing Customer Solutions Management function where your passion to define and implement standard processes methodologies and tools will be highly valued.
Successful candidates will have a technical program management background be detail driven and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in communicate confidently at both the executive and project team level and collaborate with a wide range of technical and non-technical teams regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive the deliver results for your customer.
Must be able/willing to travel up to 40% (some global)
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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