Manager, Fraud Chargeback & Recovery

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We are seeking an experienced manager to handle our fraud & non-fraud Reg E disputes. In this role the successful candidate will manage a high-performing team of onshore & offshore analysts handling a significant volume of electronic funds transfer disputes while ensuring full compliance with Regulation E AML and other relevant banking & association requirements. The successful candidate will oversee the day-to-day operational processes for our disputes team. Demonstrated leadership experience and in-depth knowledge of debit card dispute processing (pre/post chargeback) Regulation E NACHA Zelle ATM and Mastercard core rules required.

• Team management and Leadership experience Preferred
• Proficiency in Microsoft Office
• Chargeback & Recovery experience Preferred
• Mastercard and VISA chargeback process experience Asset

Conducts investigations to identify assess decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated documented managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending analysis and insights generation.

• Fosters a culture aligned to BMO purpose values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMOs purpose sets inspirational goals defines clear expected outcomes and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts retains and enables the career development of top talent.
• Improves team performance recognizes and rewards performance coaches employees supports their development and manages poor performance.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
• Ensures alignment between stakeholders.
• Breaks down strategic problems and analyses data and information to provide insights and recommendations.
• Integrates information from multiple sources to enable more efficient processes enhanced analysis and/or streamlined reporting.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments planning stakeholder management execution evaluation and sustainment of initiatives.
• Performs in-depth holistic investigations and provides consultation and analysis to stakeholders.
• Develops and manages a business/group program.
• Reviews the program for effectiveness considers industry trends and recommends enhancements; makes changes as required.
• Leads/participates in the design implementation and management of core business/group processes.
• Monitors and analyzes various information provided through detection systems tools reports or manually to evaluate investigate and determine required actions.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings loss prevention litigation and criminal prosecution management information and statistics and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Develops and maintains an understanding of the financial crime management processes frameworks and techniques.
• Gathers and formats data into regular and ad-hoc reports and dashboards.
• Analyzes data and information to provide insights and recommendations.
• Executes routine tasks such as service requests transactions queries etc. within relevant service level agreements.
• Provides notification information and instructions to internal/external stakeholders related to incidents as necessary.
• Focus is primarily on business/group within BMO; may have broader enterprise-wide focus.
• Provides specialized consulting analytical and technical support.
• Exercises judgment to identify diagnose and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 5 - 7 years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience.
• Investigative or compliance related experience is required.
• Knowledge of banking products services processes and organization is an asset.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary:

Pay Type:

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other legally protected characteristics. We also consider applicants with criminal histories consistent with applicable federal state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.