Technical Account Director

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

• Lead Ultimate Success engagements as the technical executive point of contact throughout the Customers solution usage lifecycle. Advise and support customers technical strategy with Adobe Solutions to drive value.
• Assess strategic Customer technical risks and opportunities driving the extended Adobe team to build and deliver mitigation and get well plans.
• Drive clear communication across Customer operational areas and maintain appropriate governance with both internal and external executive teams. Ensure alignment and reporting on overall engagement status and outcomes.
• Advocate for Customer across internal Adobe teams optimizing client investments and accelerating task execution and issue resolution.
• Lead all aspects of the global engagement model coordinating review cycles across multiple business units and/or brands.
• Consolidate comprehensive cadence across all technical partners and influence successful delivery achievements across multi-solution multi-discipline engagements.
• Collaborate hands-on with Adobes Customer Success Management Managed Services Engineering TechOps Product Management Support and Adobe Consulting practice to ensure customer success.
• Lead a matrixed services team developing effective working relationships with Customer partners.
• Recommend how new and existing features fit within customers environments providing standard methodologies and recommendations.
• Lead project-based consultant-led architectural and design discussions to ensure solutions are optimized.
• Mentor immediate team members as needed.

• Bachelors Degree in a related technical field or equivalent experience.
• 10-15 years in a senior capacity in consultative roles customer support customer success or a related field in marketing technology.
• Strong executive presence with the ability to collaborate across multiple teams including client-side VPs CMOs and CXOs.
• Outstanding presentation skills confident in leading meetings workshops and reviews in front of varied audiences.
• Proven conflict-resolution skills to successfully address customer concerns and technical issues prioritizing work against client goals.
• Outstanding customer-facing skills with the ability to represent Adobe within customer environments and drive discussions with various teams.
• Validated interpersonal and prioritization skills with the ability to work independently in a highly matrixed environment.
• Capable of resolving a broad set of issues with the Customer: technical architecture business process and partnerships.
• Critical thinking about business product and technical challenges to assist customers in realizing software investment efficiencies and innovations.
• Awareness of development methodologies technologies and understanding of marketing software and domain principles.
• Experience with Adobe Analytics Adobe Audience Manager Adobe Experience Manager Adobe Experience Platform Adobe Campaign Adobe Commerce Adobe Marketo and Adobe Target is a plus.
• Ability to travel to client locations (approximately 15-20 percent).

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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