Job Description: The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following Epic modules: Healthy Planet Population Health for your health system. The Technical Specialist will serve as the primary build and support contact for the assigned Epic modules. This position is responsible for coordinating all issues that arise during the project for their application and must become very knowledgeable about the organizations policies procedures and business operations.
Key Responsibilities:
Serve as the primary support contact for the applications end-users
Work in developing designing configuring scripting testing and/or supporting applications for the business research and/or instructional functions of clients.
Develop solutions using programming expertise for day-to-day problems to include maintenance modification or development of complex inter-related applications/solutions.
Evaluate hardware availability and software requirements
Identify issues that arise in the application and working to resolve them
Guide workflow design build and test the system and analyze other technical issues associated with Epic software
Identify and implement requested changes to the system
Serve as a liaison between end users workflow needs and Epic implementation staff
Maintain regular communication with Epic representatives including participating in weekly project team meetings
Develop an understanding of operational needs to set the direction for the organizations workflows by attending site visits and other integrated sessions
Review the status of projects and issues on an ongoing basis with leadership
Hold weekly communications with team members to discuss the status of deliverables shared issues end-user concerns budget and upcoming milestones
Skills:
Skill
Required/Desired
Amount
of Experience
Certified by Epic in Healthy Planet Population Health for your health system app
5
Years
Epic implementation or operations support experience
8
Years
Health IT experience
8
Years
Familiarity with Epic tools: Registries Reporting Workbench Decision support tools Health Maintenance Best Practice Advisories
5
Years
Knowledge of Epic Care Everywhere SmartForms Meaningful Use and Specialty Modules Marketing Demonstrations and Procedure orders
8
Years
Familiarity with Epic tools: Integration with patient and provider outreach tools and MyChart
5
Years
Familiarity with case or care management workflows and wellness programs
5
Years
Thorough knowledge of assigned data and the use of its systems via developing through test plans/scenarios
8
Years
Familiarity with/background in quality reporting initiatives such as PQRS ACO/MSSP & Meaningful Use
5
Years
Familiarity with health plan concepts and workflows
5
Years
Working knowledge in application development and system integration
8
Years
Skilled in enterprise systems and familiarity with best business practices related to systems
8
Years
Familiarity with legal requirements and operational policies related to patient and family privacy practices
5
Years
Working knowledge of security protocols for systems utilized
8
Years
Working knowledge of the current architecture of systems and information to troubleshoot problems
8
Years
Working knowledge of the business functions and system needs of unit to develop working specifications for software application solutions
8
Years
Ability to manage timelines financial resources and the activities of others to achieve success and to monitor project progress and provide updates
8
Years
Experience in the entire development process including specification workflow analysis workflow diagrams data modeling documentation and quality
8
Years
Coordinate and direct computer systems and application design and development
5
Years
Experience in assessing user needs through discussion with customer
8
Years
Able to convey technical information to client and promote understanding of relevant issues
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