Parts Adviser (Mitchell Selig Ford)
Parts Adviser (Mitchell Selig Ford)
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Job Description
A fantastic opportunity to join the team of Mitchell Selig Ford located in Windsor CT! We are a dedicated member of the Mitchell Auto Group (family owned and run since 1922 !!) Their commitment has proven itself time and time again especially in the area of new business start-ups. Their combined skills have allowed our business to show stable charted growth.
The average length of service in our company is 9.5 years! We are a company that is committed to our employees and their families.
We are looking for hard-working willing to go the extra mile and customer oriented person to join our parts department staff!
What We Offer
- Medical Dental & Vision Insurance
- Basic Life Insurance
- 401k
- Accident and Critical Illness Insurance
Responsibilities
- Immediately acknowledge customers and assist them in procuring the needed parts and accessories.
- Track lost sales.
- Assist customers in carrying out their parts.
- Offer to procure needed parts not in stock utilizing daily orders and/or critical orders.
- Answer incoming phone calls within the third ring politely identifying the department and your name.
- Prepare billing documentation utilizing ERA system.
- Immediately acknowledge and assist the internal customers including but not limited to technicians sales personnel and managers.
- Fill orders from current stock and/or procure needed parts by sourcing from other dealers or from the manufacturer utilizing the daily orders or critical orders.
- Discuss availability issues with your manager and other associated internal personnel.
- Track lost sales.
- Receive warranty return parts tag them and await warranty internal processing.
- Prepare billing documentation utilizing the ERA system.
- Deliver parts to the technicians when warranted.
- Maintain and provide a professional appearance and demeanor.
- Ensure that the customer signs all charge sales.
- When making tax-exempt sales other than to a charge or cash account ensure that the customers full name address ICC number and signature are obtained. Ensure that all tax-exempt customers are flagged with a Connecticut tax ID number and a resale certificate are on file.
- Assist in receiving all orders and placing the stock in the appropriate/designated areas.
- Prepare all shipments for UPS FedEx driver delivery etc.
- Maintain parts department environment in such a fashion as to promote safety and cleanliness
- Maintain proper training levels and certification as prescribed by our manufacturer and management
- Track lost sales utilizing ERA system.
Qualifications
- Valid Drivers License
- Previous Parts experience is REQUIRED
- Previous Ford experience is recommended but not required
- Previous Reynolds & Reynolds (DMS) experience is recommended but not required
Required Experience:
Unclear Seniority
Employment Type
Full-Time
