Senior ServiceNow Architect (ITSM, HRSD & WSD)
Senior ServiceNow Architect (ITSM, HRSD & WSD)
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Job Description
Job Summary
Synechron is seeking an experienced ServiceNow Architect with IT experience and deep expertise in IT Service Management (ITSM) Workplace Service Delivery (WSD) and HR Service Delivery (HRSD) modules. The successful candidate will lead the design development and implementation of scalable secure and high-performing ServiceNow solutions aligned with organizational business objectives. This role plays a critical part in driving digital transformation initiatives optimizing service delivery processes and ensuring platform stability and compliance.
Software Requirements
Required Software Skills:
- ServiceNow platform (latest LTS versions with at least 8 years of hands-on solution design)
- Scripting and development: JavaScript (including GlideScript) UI Policies Business Rules Client Scripts and Workflows
- Integration tools: REST APIs SOAP APIs IntegrationHub MID Servers
- ServiceNow modules: ITSM WSD HRSD
- Platform administration and configuration tools within ServiceNow
Preferred Software Skills:
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) for ITSM and HRSD
- Knowledge of Agile/Scrum project management tools
- Security and compliance tools/frameworks (GDPR HIPAA)
Overall Responsibilities
- Architect and oversee end-to-end implementation of ServiceNow modules including ITSM WSD and HRSD ensuring alignment with enterprise service management strategies.
- Collaborate with business and technical stakeholders to gather requirements define technical solutions and optimize processes.
- Design scalable robust and maintainable platform architecture including integrations with external systems.
- Enforce governance standards development best practices and platform security protocols.
- Lead platform upgrades patch management and release cycles to ensure optimal platform performance.
- Provide technical guidance and mentorship to developers administrators and project teams.
- Conduct regular platform health checks monitor performance and implement improvements.
- Stay informed about ServiceNow product updates and new features recommending adoption strategies.
- Ensure compliance with security privacy and data management policies.
Technical Skills (By Category)
Programming Languages:
- Required: JavaScript (for scripting workflow customization UI policies)
- Preferred: Java other scripting languages for automation and integration
Databases/Data Management:
- Familiarity with ServiceNow data models CMDB and data integration best practices
Cloud Technologies:
- Preferred: Experience with cloud platforms (AWS Azure GCP) especially in context of integrations or hosting
Frameworks and Libraries:
- Knowledge of ServiceNow Flow Designer IntegrationHub and custom application development
Development Tools and Methodologies:
- Expertise with Agile/Scrum methodologies
- Version control (e.g. Git)
- Development and deployment best practices
Security Protocols:
- In-depth understanding of security architecture within ServiceNow
- Experience with roles permissions compliance frameworks (GDPR HIPAA)
Experience Requirements
- Minimum 10 years of IT industry experience with at least 8 years dedicating to ServiceNow platform architecture and solution design
- Proven experience in implementing core ServiceNow modules: ITSM HRSD WSD
- Strong grasp of enterprise IT processes especially ITIL-based service management
- Demonstrated success in leading complex platform upgrades and multi-instance environments
- Experience working in large-scale multi-stakeholder enterprise settings
- Knowledge of regulatory standards such as GDPR HIPAA is desirable
Alternative pathways:
- Candidates with substantial enterprise IT architecture experience and proven ServiceNow expertise are encouraged to apply.
Day-to-Day Activities
- Lead design workshops gather client requirements and translate needs into technical architecture solutions
- Develop and customize ServiceNow modules workflows and integrations
- Conduct code reviews enforce coding standards and oversee application health
- Coordinate with platform administrators for environment updates and maintenance
- Collaborate with security teams to ensure compliance and risk mitigation
- Conduct platform performance reviews and implement optimization strategies
- Document architecture configurations and best practices
- Provide ongoing support troubleshooting and continuous improvement initiatives
- Mentor junior team members and contribute to knowledge sharing
Qualifications
- Academic background: Bachelors degree in Computer Science Information Technology or related discipline; equivalent professional experience acceptable
- Certifications:
- Required: ServiceNow CSA CIS (ITSM & HRSD)
- Preferred: ServiceNow CAD additional security or integration certifications
- Training: Commitment to continuous learning through certifications webinars and industry events
- Demonstrated experience in enterprise-scale implementations and platform upgrades
Professional Competencies
- Critical thinking with the ability to analyze complex technical and business challenges
- Leadership skills to guide teams and influence stakeholders
- Excellent communication skills capable of articulating complex solutions clearly
- Stakeholder management and collaboration across diverse teams
- Adaptability to evolving technologies and project scopes
- Innovation mindset to leverage new ServiceNow features and best practices
- Strong time management and task prioritization skills
SYNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.
All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.
Required Experience:
Senior IC
Employment Type
Full-Time
